Job Title: Experienced Customer Service Intake Representative - Work from Home - arenaflex Central Standard Time Zone in the USA
Job Description:
About arenaflex
At arenaflex, we're passionate about delivering exceptional patient-provider care and making a meaningful difference in people's lives. As a subsidiary of Cigna, we're part of a global organization that's dedicated to improving health and increasing vitality. Our team of dedicated professionals is committed to providing innovative solutions that empower individuals to take control of their health.Join Our Team!
We're seeking an experienced Customer Service Intake Representative to join our Non-Clinical team, working from the comfort of your own home in the arenaflex Central Standard Time Zone. As a key member of our team, you'll play a vital role in managing the benefits needs of inbound callers, delivering excellent patient-provider care, and making a positive impact on people's lives.Responsibilities
As a Customer Service Intake Representative, you'll be responsible for:- Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization.
- Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call.
- Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering all patient, provider, and imaging center data.
- Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department.
- Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
- Attending 100% of an 8-week training program, which will include live call participation training.
- Meeting or exceeding all performance metrics through accurate call handling and high-quality calls.
Qualifications
To be successful in this role, you'll need:- A High School diploma or equivalent.
- Prior customer service background, with a strong preference for experience in a healthcare setting.
- Intermediate proficiency in Microsoft Outlook, with strong written, organizational, and verbal communication skills.
- Excellent customer focus orientation, with the ability to diffuse difficult callers constructively.
- Takes accountability and ownership to efficiently solve problems.
- An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
- A team player who exchanges personal knowledge, offers and accepts support.
- Flexible, open-minded, and able to adapt positively to business changes or needs.
- Self-confident and empowered to use good judgment to do what is right, and keep all promises.
Requirements
To work from home, you'll need:- A high-speed internet connection, obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Compensation and Benefits
As a valued member of our team, you'll enjoy:- An hourly rate of $17-$19, depending on experience and geographic location.
- The opportunity to participate in an annual bonus plan.
- A comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
- A 401(k) plan with company match.
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year and paid holidays.