Revenue Operations Director

About Us

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 750 employees, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We are actively seeking talented individuals to join our team and help us aggressively grow our North American footprint for both our on-premises and 100% cloud-based ERP solutions. Why work for VitalEdge? We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us! Position Overview The Revenue Operations Director is a key strategic partner responsible for driving operational alignment, execution, and excellence to enhance revenue generation across all departments reporting to the COO including Support, Services, Customer Success and Enablement. This role combines high-level strategic support with tactical program execution, financial oversight, and staff coordination. It also plays a critical role in ensuring operational priorities are met while driving visibility, accountability, and cross-functional collaboration.

Responsibilities

Strategic Planning & Execution

• Partner with executive leadership to define and implement comprehensive revenue growth strategies
• Translate strategic objectives into measurable goals, KPIs, and operational plans
• Monitor market trends and competitive landscapes to guide go-to-market initiatives
• Support the COO in developing and implementing organizational strategies that deliver successful outcomes to meet or exceed revenue targets
• Track objectives and metrics and ensure alignment with company-wide priorities

Financial and Operational Oversight

• Oversee forecasting, pipeline management, and revenue reporting to ensure accuracy and predictability
• Deliver actionable insights across the revenue lifecycle to improve efficiency and performance
• Maintain high standards of data integrity and governance across all systems
• Is accustomed to managing P&L responsibilities
• Prepare executive-level reports and monthly presentations for CEO and Board of Directors updates
• Lead operational reviews and identify areas for process improvement
• Work with Operations leadership team to implement processes and system changes that better track revenue, projects and customer health
• Jointly develop pricing and new offering revenue plans
• Track and interpret all KPI’s across global Operations
• Work with peers to improve KPI’s

Governance and Communications

• Coordinate COO leadership team meetings and project reviews
• Drive preparation of high-quality content for board-level and executive meetings
• Streamline internal governance processes and ensure accountability on follow-ups
• Drive deep alignment between Sales, Marketing, Customer Success, Product, and Professional Services teams to ensure a unified approach to revenue growth
• Facilitate joint planning sessions to align go-to-market strategies, customer engagement plans, and revenue goals across departments
• Implement processes that ensure smooth handoffs between functions, reducing churn and accelerating time-to-value for customers

Staff Tracking and Talent Operations

• Track billable and non-billable utilization across the operations team
• Identify areas for improvement
• Track organizational structure, headcount, and hiring pipeline for COO departments
• Work with peers and the People Experience team to identify talent gaps and support succession planning efforts
• Assist with leadership development and organizational readiness programs

Required Skills & Education

• Bachelor’s degree required; MBA or advanced degree strongly preferred
• 7+ years in strategy, consulting, operations, or Revenue Management roles, preferably in SaaS or technology environments
• Strong analytical skills with financial fluency in SaaS metrics (ARR, CAC, CLTV, margins)
• Exceptional communication and presentation development skills (e.g., PowerPoint/Google Slides and Excel)
• High level of adaptability, organization, and ability to thrive in a dynamic, fast-paced environment
• High degree of business acumen

Preferred Qualifications

• Familiarity with ERP software and SaaS delivery models
• Experience working with customer success, support, or professional services organizations
• Background in the heavy equipment, construction, or industrial sector is a plus

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