Case Manager - West Coast

The ideal candidate will live in California.

Overview

The Case Manager’s primary responsibility is managing each patient’s case throughout the treatment journey. This is a highly dynamic role that requires an outstanding ability to manage and take ownership of patient cases within an assigned geographic area. The Case Manager is expected to seamlessly coordinate between medical professionals at authorized treatment centers (ATCs) and Iovance cross-functional teams to progress patient cases. To be successful in this role, the Case Manager will have a strong passion for serving patients and providers and be a highly motivated individual with exceptional communication, organization, and problem-solving skills. This role requires extensive case management, hospital, immuno-oncology, and, ideally, cell/gene therapy experience. Essential Functions and Responsibilities

• Serve as a trusted and knowledgeable single point of contact for patients, caregivers, and healthcare providers through the IovanceCares call center, demonstrating exceptional communication and tele-management skills.
• Independently manage and take ownership of all patient cases, from patient registration through post-infusion within assigned geographic areas; and provide coverage for other case managers when necessary.
• Establish collaborative relationships with our partners at the ATCs. Consistently and considerately share information with sites and gather information to help Iovance better manage the patient journey.
• Triage all issues appropriately, use resources to aid sites, and follow-up to confirm that issues are resolved.
• Effectively collaborate with inter-disciplinary health care teams at treatment centers (e.g., Nurse Navigators, Financial and Billing Administrators, Patient Support and Access personnel, and Social Workers).
• Partner seamlessly with Iovance cross-functional teams to promptly deliver customer service and support to meet the needs of our patients, caregivers, and healthcare providers.
• Clearly and effectively communicate critical case-related information to patients, caregivers, and healthcare professionals to appropriately manage expectations.
• Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of IovanceCares (i.e. case management system, customer portal, telephone system) and processes (i.e., SOPs, work instructions, business rules). The ability to quickly learn about new computer systems and be detail-oriented is essential in this role.
• Support Authorized Treatment Center launch activities as necessary (including site onboarding and Quarterly Business Reviews).
• Manage and contribute to continuous improvements and development of innovative solutions to deliver an enhanced patient care experience. Maintain current knowledge of and follow established IovanceCares objectives, processes, regulatory and compliance standards, policies, and procedures.
• Demonstrate genuine passion and care for patients and uphold Iovance values in daily individual work performance.
• Adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.
• Perform miscellaneous duties as assigned.

Travel

• Be available to occasionally travel during the site onboarding process or as needed (Apply tot his job

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