Experienced Automotive Customer Service Representative – Remote Opportunity
Join arenaflex, a global leader in digital business services, and become a key contributor to our mission of making people's lives simpler, faster, and safer. At arenaflex, we pride ourselves on delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we support our communities, clients, and the environment, making a positive impact on the world.
About arenaflex
arenaflex is a global, digital business services company that empowers businesses to thrive in a rapidly changing world. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, work together to deliver exceptional results. We believe in creating a workplace where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.
Benefits of Working with arenaflex
* Paid Training to help you develop your skills and expertise
- Competitive Wages to recognize your hard work and dedication
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to support your physical and mental health
Teleperformance and You
As a Customer Service Representative at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that they do.
- Ability to work remotely in a virtual team environment
- 6 months of Customer Service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
* Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 10.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
arenaflex is an Equal Opportunity Employer
If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Customer Service Representative at arenaflex. Apply for this job