Experienced Customer Success Associate – Building Solutions and Customer Service

At arenaflex, we're dedicated to providing high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. As a leading provider of engineered wood building products, we're committed to creating an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. With a strong presence in Nashville, Tennessee, and operations across North and South America, we're looking for a skilled Customer Success Associate to join our team.

Job Purpose

As a Customer Success Associate at arenaflex, you'll play a vital role in overseeing and coordinating customer service for a mill and a customer distribution center (CDC). Your primary responsibilities will include managing LP inventory at a CDC, developing and maintaining positive customer relationships, coordinating shipping and delivery of materials, and overseeing inventory management. If you're passionate about delivering exceptional customer service, working collaboratively with others, and driving business growth, we'd love to hear from you.

Responsibilities

* Manage LP inventory at a CDC, including purchasing, inventory rotation, and forecasting to meet customer demands

• Develop and maintain positive customer relationships through regular communication, issue resolution, and proactive problem-solving
• Coordinate shipping and delivery of materials, including negotiating and quoting shipping rates to ensure timely and cost-effective delivery
• Oversee inventory management, including analyzing trends, receiving and shipping, coordinating movement between mills and distribution centers, reporting, and paperwork
• Prepare, enter, update, and change sales orders to meet customer needs and preferences
• Work closely with customers on orders, shipping, invoicing, and technical service, including calling customers to solicit orders and provide product information
• Prepare and track invoices, purchase orders, rebates, and other accounting/customer service forms
• Prepare reports for business transactions to ensure accurate financial records and compliance with regulatory requirements

What You'll Need to Succeed

* 2-3 years of demonstrated sales or customer service experience, with a proven track record of delivering exceptional customer service and driving business growth

• Experience in the forest products or manufacturing industry is highly desirable, but not required
• An equivalent combination of education and experience that demonstrates the ability to perform the responsibilities of this position is also acceptable
• Ability to accurately forecast inventory requirements according to historical demand and business forecasts
• Knowledge of basic accounting and bookkeeping methods, including financial reporting and analysis
• Thorough knowledge of LP products, including their features, benefits, and applications
• Thorough knowledge of inventory management principles and practices, including inventory control, forecasting, and reporting
• Knowledge of shipping and transportation methods and rates, including logistics and supply chain management

Education

* An Associate's or Bachelor's degree in Business Administration or a related field is preferred, but not required

Work Environment

* Hybrid: Office/Remote work, with the flexibility to work from home and collaborate with colleagues in our Nashville office

What We Offer

* Competitive salaries and comprehensive benefits, including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing, and more

• Opportunities for career growth and advancement in a dynamic and values-driven organization
• Collaborative and inclusive work environment that fosters innovation, creativity, and teamwork
• Recognition and rewards for outstanding performance and contributions to the organization

How to Apply

If you're passionate about delivering exceptional customer service, working collaboratively with others, and driving business growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job