Associate Customer Success Manager – Driving Student Success through Innovative Education Technology
At arenaflex, we're passionate about revolutionizing the way students learn and educators teach. As a dynamic educator and student-focused company, we're committed to creating innovative, proven learning technology that ignites student potential. We're a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
About the Role
We're seeking an experienced Associate Customer Success Manager to join our team. As a key member of our customer success team, you'll play a critical role in maximizing client renewal rates by cultivating implementations that get results. You'll support customer goals and drive adoption of best practices focused on creating successful student outcomes everywhere learning occurs. You'll work closely with a large number of small accounts in partnership with the Account Representative.
Responsibilities
As an Associate Customer Success Manager, you'll be responsible for:
- Strategic Implementation Planning: Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics. Serve as an escalation point to facilitate the resolution of unexpected issues. Develop and communicate risk management plans as needed to ensure successful implementation outcomes.
- Product Knowledge: Be a subject matter expert who owns the implementation of program outcomes from start to finish. Develop deep knowledge of arenaflex's products and demonstrate deep understanding of State accountability plans, assessments, curriculum requirements, and key classroom trends.
- Client Satisfaction: Monitor and maintain high levels of customer satisfaction, while managing expectations. Check in with customers to make sure we're meeting their needs and achieving expected outcomes – with the goal of bringing more exceptional experiences to people across our customer base.
- Program Usage: Increase adoption of arenaflex programs by providing strategic thought partnership. Establish strong relationships both internally and externally to drive programs forward, build capacity, increase fidelity, and ensure the achievement of customer goals and outcomes.
- Sales Support: Support sales by demonstrating credibility and high levels of expertise in meetings. Partner with Sales to promote the future growth of the company based on exceeding revenue and retention goals.
- Team Collaboration: Ensure all stakeholders have a 360-degree view of customer health. Ensure that communications, schedules, and customer records are accurately maintained and up to date.
Requirements
To be successful in this role, you'll need:
Master's degree in Education
(strongly preferred)
5+ years of combined experience leading education technology implementation
*
Strong leadership skills
*
Ability to leverage 1: many strategies, communication tools, and campaigns
*
Ability to prioritize efforts to maximize renewal outcomes
* Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher *
Knowledge of current educational trends, research, and state-specific requirements
* Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges *
Strong understanding of curriculum and instruction
*
Ability to be broadly focused and manage multiple efforts concurrently
* Strong problem-solving skills to help districts overcome barriers and maximize adoption of best practices *
Ability to analyze usage and student performance data to make data-driven recommendations
*
Confidence to identify and communicate implementation missteps with clients
*
Ability to work in fast-paced, changing, and ambiguous environments
* Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook *
Passion for driving change in education
*
Ability to travel up to 40%
* Ability to communicate effectively across multiple stakeholders including Executive Leadership *
Maintain working knowledge of industry, market, and competitive landscape
*
Fosters a culture of inclusion and cross-functional collaboration
*
Demonstrates integrity, ethics, and a commitment to arenaflex's mission and values
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package to support your overall well-being and work-life balance. This includes:
Medical, dental, and vision insurance
with various plan options
401(k) retirement plan
with company matching
Flexible Time Away Program
along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
Resources to promote wellness
, ensuring you have the support you need both professionally and personally
Why Join arenaflex?
We're a dynamic and innovative company that's passionate about making a difference in education. We're committed to creating an inclusive environment for all employees and celebrate diversity. If you're a motivated and passionate individual who thrives on driving change in education, we encourage you to apply.
Application Deadline
The application deadline for this role is February 17, 2025.
Pay Range
The pay range for this role is $65,000 - $85,000 USD. Actual compensation will be determined based on multiple factors, including relevant experience and skill sets.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you're a qualified individual with a disability or a veteran and need a reasonable accommodation to complete any part of the application process, please contact [email protected]. Apply Now! Apply for this job