Experienced Customer Service Representative – Remote (Paid Training/No Experience) at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact on our members' lives. As a Customer Service Representative, you'll play a vital role in shaping the future of healthcare by providing personalized support and guidance to our members. If you're passionate about delivering world-class service and have a heart for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's committed to making a positive difference in the lives of our members. Our purpose is to bring our heart to every moment of our members' health, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. With a focus on innovation, collaboration, and continuous improvement, we're shaping the future of healthcare and creating a better world for our members.

Our Heart At Work Behaviors

At arenaflex, we believe that our Heart At Work Behaviors are the foundation of our success. These behaviors are designed to support our purpose and guide our actions, ensuring that we deliver exceptional customer experiences and make a lasting impact on our members' lives. Our Heart At Work Behaviors include:

• Empathy: We understand and share the feelings of our members, providing personalized support and guidance to meet their unique needs.
• Collaboration: We work together as a team to deliver exceptional customer experiences, sharing knowledge and expertise to drive results.
• Innovation: We're always looking for new and better ways to deliver customer experiences, embracing change and continuous improvement.
• Accountability: We take ownership of our actions and decisions, ensuring that we deliver on our commitments and exceed our members' expectations.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional customer experiences to our members, answering questions, resolving issues, and educating members on various elements of benefit plan information and available services. You'll work collaboratively with colleagues to deliver a world-class customer experience, leveraging your skills and expertise to make a lasting impact on our members' lives.

Key Responsibilities

* Answer questions and resolve issues as a single-point-of-contact based on phone calls from plan sponsors, members, and providers.

• Provide customized interaction based on customer preference and individualized needs, creating an emotional connection with our members.
• Fully understand the member's needs by building a trusting and caring relationship with the member.
• Anticipate customer needs, providing related information to answer unasked questions and enhance the overall customer service experience.
• Use customer service threshold framework to make financial decisions to resolve member issues.
• Educate and assist customers on various elements of benefit plan information and available services.
• Utilize all relevant information to effectively influence member engagement.
• Take immediate action when confronted with a problem or made aware of a situation.
• Take ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.
• Identify member needs beyond the initial inquiry by answering unasked questions.
• Resolve issues without or with limited management intervention.
• Provide education to members to support them in managing their health.
• Respond quickly to meet customer needs and resolve problems while avoiding over-committing.
• Other activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility.

Training and Shift

* 17 weeks of paid training, with training hours from 8:30am – 5:00pm EST.

• Shift hours must be available from 8am-8pm EST.

Required Qualifications

* Customer Service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate.

• Must live in the East Coast in Eastern Time zone.

Preferred Qualifications

* Effective organizational skills and ability to manage multiple tasks.

• Effective communication skills, both verbal and written.

Education

* High School Diploma Required.

Pay Range

* The typical pay range for this role is $17.00 – $34.15 per hour.

Benefits

* arenaflex offers a full range of medical, dental, and vision benefits.

• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a heart for helping others, we want to hear from you! Apply now to join our team and make a lasting impact on our members' lives. Apply Job!

Application Window

We anticipate the application window for this opening will close on: 02/24/2025

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job