Remote Customer Service Specialist – arenaflex – Full Time/Entry Level/No Degree Required

Join arenaflex, a leading organization in the healthcare industry, as we seek a highly motivated and customer-focused Remote Customer Service Specialist to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional service to our clients, patients, and requestors, ensuring their needs are met with accuracy, efficiency, and a personal touch.

About arenaflex

arenaflex is a dynamic and innovative organization that is dedicated to delivering exceptional customer service and support to our clients and patients. With a strong commitment to our core values, culture, and CRAFT (Customer Relationship, Accountability, Respect, and Teamwork), we strive to create a positive and inclusive work environment that fosters growth, learning, and success. As a Remote Customer Service Specialist, you will be part of a talented team that is passionate about making a difference in the lives of our clients and patients.

Responsibilities

As a Remote Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, patients, and requestors, ensuring their needs are met with accuracy, efficiency, and a personal touch. Your daily roles and responsibilities will include:

Key Points: Requestor Support

+ Ensure arenaflex is providing excellent customer service by being client-focused + Meet daily goal of 85 calls per day, averaging 11 calls per hour + Assist clients, patients, and requestors with the status of requests for medical records via phone call + Ensure notes are accurate and detailed, with all actions requiring a note in Med-Release + Provide excellent customer service promptly with accurate and concise information + Build strong value-based relationships with customers – a passion for customer interaction is a must! + Ensuring customer satisfaction is a primary goal + Resend, or cancel invoices + Reprocess orders for missing information + Obtain missing information for non-compliant requests from patients and requestors + Data entry and other duties as assigned + Fax and email records securely to requestors + Work with other departments to ensure requests are sent promptly

Qualifications

To be successful in this role, you will need to possess the following qualifications:

Essential Qualifications

+ Excellent communication skills, strong analytical and problem-solving skills + Ability to multi-task, prioritize duties, and have strong time management skills + Proficient computer skills with software applications such as Microsoft Office + Maintain a positive, empathetic, and professional attitude toward customers always + High school diploma or GED required

Preferred Qualifications

+ Previous Medical Records Experience – Knowledge of HIPAA preferred but not required + 1+ year of Customer Service/ Call Center experience- Preferred

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Fast learner – Quick Learner
• Self-motivated and able to work independently
• Ability to adapt to change/ flexibility a must
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and being able to show patient empathy is a must
• Positive attitude
• Someone who strives to do more

Schedule

As a Remote Customer Service Specialist, you will work a standard 8-hour shift, between 8:00am-6:00pm CST, Monday to Friday.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Salary range: $16-18 per hour DOE
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and inclusive work environment that fosters growth, learning, and success. As a Remote Customer Service Specialist, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about making a difference in the lives of our clients and patients
• Develop your skills and competencies in a dynamic and supportive environment
• Enjoy a comprehensive benefits package, including health, dental, and vision insurance
• Participate in ongoing training and development opportunities to enhance your skills and knowledge
• Work from the comfort of your own home, with flexible work arrangements and remote work options

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our clients and patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. Apply for this job