Experienced Customer Service Representative – Home Based Collections Specialist
Join arenaflex, a Fortune 50 corporation, in shaping the future of retail and customer experience. As a Home Based Collections Specialist, you will play a vital role in delivering exceptional service to our customers, while working in a dynamic and supportive environment.
About arenaflex
arenaflex is a leading retailer with over 400,000 team members worldwide, operating in the United States. Our iconic brand is built on a commitment to helping all families discover the joy of everyday life. We prioritize relationships, growth, and development, and strive to create a culture of responsive, informed, and dedicated service providers. Our Target Enterprise Services (TES) organization is dedicated to delivering exceptional service and support to our customers and team members.
The Role
As a Home Based Collections Specialist, you will be responsible for interacting with customers and negotiating bill arrangements for both inbound and outbound collections. You will provide a personalized experience, treating customers with respect and appreciation, while demonstrating courtesy and friendliness. Your expertise will be essential in resolving complex account situations, such as bankruptcy, CCC, deceased, legal, fraud, billing disputes, and more.
Key Responsibilities
* Interact with customers and negotiate bill arrangements for both inbound and outbound collections
- Provide a personalized experience, treating customers with respect and appreciation, while demonstrating courtesy and friendliness
- Demonstrate expertise and adherence to all credit regulations and procedures, account fee terms, billing/collections structures, and state and federal laws, guidelines, and policies governing credit and collections
- Resolve complex account situations, such as bankruptcy, CCC, deceased, legal, fraud, billing disputes, and more
- Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that is fast-paced and requires prioritization
- Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience
Requirements
* High School Diploma or GED
- Ability to work a flexible schedule, including nights, weekends, and holidays
- 1-2 years of previous customer service experience or customer support experience
- Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
- Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills
- Experience handling escalated customer complaints
- Ability to apply multiple facts and resources to respond to questions, identify issues, and resolve customer problems
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
- Access to a home workspace that is free from noise distractions
- Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
- Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
- Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
- Ability to securely lift and carry up to twenty-five pounds of equipment
Benefits and Perks
* Competitive hourly rate of $18/hour
- Comprehensive benefits package, including medical, vision, dental, life insurance, and more
- 401(k) plan with company match
- Employee discount
- Quick-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
- Opportunities for career growth and development
- Collaborative and supportive work environment
Why Join arenaflex?
* Be part of a dynamic and supportive team that is dedicated to delivering exceptional service and support to our customers and team members
- Enjoy a comprehensive benefits package and competitive hourly rate
- Develop your skills and expertise in a fast-paced and challenging environment
- Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience
- Work in a flexible and remote environment, with the ability to work from home
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! Apply for this job