Experienced Customer Service Representative - Luxury Retail – Remote USA

Join arenaflex, a global leader in customer experience, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business and delivering exceptional service to customers of an iconic global luxury retail brand.

About arenaflex

arenaflex is a purpose-driven company that's been making customers happy since 1982. We're a global leader in customer experience, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.

Our Culture

Our culture is built on the principles of inclusivity, diversity, and empathy. We believe that our employees are the key to delivering amazing service and technology, and we're committed to creating a workplace where everyone feels valued, belongs, and is comfortable being their authentic selves. We're proud to be an equal opportunity employer, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.

What You'll Be Doing

As a Customer Service Representative - Luxury Retail, you'll be the face of arenaflex, providing exceptional service to customers of an iconic global luxury retail brand. You'll be responsible for:

• Answering incoming communications from customers
• Conducting research to provide answers for customers to resolve their issues
• Making recommendations of products or services to close sales
• Providing white glove treatment to customers, ensuring their issues are resolved promptly and professionally

What You Bring to the Role

To succeed in this role, you'll need:

• An appreciation for high fashion brands and haute couture
• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• The ability to recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As a member of our team, you can expect:

• Support for your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage starting at $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visit our benefits page

for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Team

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is dynamic, global, and committed to delivering exceptional service to our customers.

Why Join arenaflex?

* Be part of a global company that's making a difference in the lives of millions of customers every day

• Work with a team of experts who are passionate about delivering exceptional service and technology
• Enjoy a supportive and inclusive culture that values diversity and empathy
• Have access to a wide range of benefits and opportunities for career growth and development
• Be part of a company that's committed to making a positive impact on the communities we serve

How to Apply

If you're passionate about delivering exceptional service and are looking for a challenging and rewarding career opportunity, apply now! Visit our careers page to learn more about our application process and to submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.

Remote Work Opportunities

We offer remote work opportunities in 40 preferred residency states. We're currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

Join our team today and start making a difference in the lives of our customers!

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