Experienced Customer Service Associate – Retail and Food Service Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Associate, you'll play a vital role in supporting our store management team to create a welcoming and enjoyable shopping environment for all customers. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and contributing to a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading retail and food service company that's committed to fulfilling lives every day. With a rich history of innovation and customer-centricity, we've established ourselves as a trusted brand in the industry. Our mission is to provide exceptional products, services, and experiences that exceed our customers' expectations. As a Customer Service Associate, you'll be part of a team that's dedicated to making a positive impact on our customers' lives.

Responsibilities

As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports our vision. Your key responsibilities will include:

• Greeting and providing an enjoyable shopping experience for all customers
• Responding to customer requests and complaints in a timely and courteous manner
• Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
• Communicating with the management team regarding customer requests and concerns
• Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
• Maintaining proper cash levels in the register drawer and change machines
• Activating fuel and gift cards and assisting with lottery purchases as needed
• Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
• Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Performing customer fuel transactions and monitoring activities at the fuel court
• Preparing all made-to-order food and/or beverages according to recipe or customer specifications
• Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensuring coffee thermals are filled and working properly
• Ensuring the proper execution of assigned foodservice and beverage programs and procedures
• Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Following proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
• Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
• Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
• Completing other tasks as assigned by store management

Requirements

To be successful as a Customer Service Associate, you'll need to possess the following skills and qualifications:

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Nice-to-Haves

While not required, the following qualifications are preferred:

• Pursuit of or high school diploma or equivalent
• Prior food service and/or customer service experience

Benefits

As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:

• Health benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Education Assistant Program
• Eligibility for store discounts
• Paid time off
• Access to other benefit and wellness programs

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a Customer Service Associate, you'll have the opportunity to:

• Develop your customer service skills and expertise
• Work in a fast-paced and dynamic retail environment
• Contribute to a team that's dedicated to making a positive impact on our customers' lives
• Enjoy a range of benefits and perks that support your physical and mental well-being
• Pursue career growth opportunities and learning benefits that support your professional development

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and take the first step towards a rewarding and challenging career. Apply for this job