Experienced Customer Success & Project Coordinator – Senior Living Community Rollout

Are you passionate about making a meaningful impact in the lives of older adults and their families? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a cutting-edge AgeTech startup revolutionizing the way seniors communicate, stay connected, and access care. As a freelance, part-time Customer Success & Project Coordinator, you will play a vital role in supporting the rollout of our innovative technology in senior living communities.

About arenaflex

arenaflex is on a mission to reduce loneliness and isolation among older adults by transforming the TV into a communication, companionship, and care platform. Our technology empowers seniors to stay connected with loved ones, healthcare providers, and social events, promoting independence, dignity, and overall well-being. As a pioneer in the AgeTech space, we are committed to continuous learning, innovation, and growth, and we're excited to have you join our journey!

The Role

As a Customer Success & Project Coordinator, you will be the primary point of contact for clients during the rollout process, ensuring a seamless and successful adoption of our platform. Your responsibilities will include:

• Serving as the main point of contact for clients, providing training, documentation, and ongoing guidance to ensure successful adoption
• Coordinating implementation timelines with senior living communities and internal teams
• Monitoring project progress, proactively addressing client concerns and roadblocks
• Gathering feedback and relaying insights to internal teams for continuous improvement
• Ensuring customers are fully equipped with the knowledge and tools needed for a seamless deployment
• Responding to inbound inquiries from potential customers and providing them with the necessary information to make informed purchasing decisions
• Following up with existing customers to ensure they stay happy and engaged throughout their subscription

Qualifications

To succeed in this role, you will need:

• Strong people skills with the ability to build relationships and provide excellent customer support
• Excellent verbal and written communication skills
• Organized, detail-oriented, and proactive in problem-solving
• Tech-savvy with the ability to explain technology in a simple, approachable way
• Strong problem-solving skills and attention to detail
• Motivated to grow and excel in your role and responsibilities
• Curious and hungry to learn, always looking for opportunities to grow
• Flexible and willing to wear many hats
• Experience working with senior living communities is a plus

Work Details & Compensation

* Hours: 20-30 hours per week (flexible schedule)

• Compensation: $20-30 per hour (based on experience)
• Employment Type: Freelance (1099 independent contractor)
• Location: Remote (U.S.-based candidates only)

Why Join arenaflex?

* Make a meaningful impact by improving the lives of older adults and their families

• Work remotely with flexible hours that fit your schedule
• Be part of an award-winning, innovative, and fast-growing AgeTech startup
• Grow within the company and contribute to our evolving customer success strategy

Benefits

* Flexible schedule

• Work from home
• Opportunity to make a real difference in the lives of older adults and their families
• Collaborative and dynamic work environment
• Professional growth and development opportunities

If you're excited about making a real difference and want to be part of a mission-driven company, we'd love to hear from you! Apply today and help us bring connection, companionship, and care to more seniors across the country.

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