Experienced Afterhours Customer Care Representative and Account Manager with Excel Skills Required for a Dynamic and Growing Organization

Introduction to arenaflex

arenaflex is a distinguished and privately held company with a rich legacy spanning over 30 years, specializing in leading-edge services that encompass the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. With a strong commitment to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Our team is dedicated to providing exceptional service and support to our internal and external customers, and we are now seeking an experienced Afterhours Customer Care Representative and Account Manager to join our team.

Job Overview

The Afterhours Customer Care Representative and Account Manager role at arenaflex is a unique opportunity for a highly skilled and motivated individual to provide exceptional customer service and support to our internal and external customers. This position requires a strong working knowledge of Excel and Microsoft Office, as well as excellent communication and problem-solving skills. As an Afterhours Customer Care Representative and Account Manager, you will be responsible for assisting internal and external customers by providing service and billing information, processing customer service requests, and updating customer portals. This timing of the position includes weekends and nights Central Standard Time - CST, so flexibility and adaptability are essential.

Key Responsibilities

• Incoming and outgoing phone calls to provide exceptional customer service and support
• Processing of customer service requests in a timely and efficient manner
• Updating customer portals with accurate and up-to-date information
• Working with arenaflex Service Coordinators to notify customers of service dates and schedules
• Uploading documentation to customer portals as well as accounting/work order system
• Data entry and management to ensure accurate and efficient record-keeping

Qualifications and Requirements

To be successful in this role, you must be detail-oriented, have a strong working knowledge of Excel and Microsoft Office, and have at least 3 years of service customer care experience. You must also be able to work independently and as part of a team, with excellent communication and problem-solving skills. A strong commitment to providing exceptional customer service and support is essential, as well as the ability to work in a fast-paced and dynamic environment.

Essential Qualifications

• At least 3 years of service customer care experience
• Strong working knowledge of Excel and Microsoft Office
• Detail-oriented with excellent organizational and time management skills
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience working in a customer-facing role, preferably in a similar industry
• Strong knowledge of customer service principles and practices
• Experience with data entry and management
• Ability to work in a fast-paced and dynamic environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a rapidly growing company in a rapidly growing market, we offer excellent career advancement opportunities, in-house training, and a supportive and dynamic work environment. Our team is dedicated to helping you succeed and grow in your career, and we offer a range of learning benefits, including training and development programs, to help you achieve your goals.

Work Environment and Company Culture

arenaflex is a dynamic and growing organization that prioritizes top-tier expertise, professionalism, and exceeding customer expectations. Our company culture is built on a foundation of innovation, excellence, and teamwork, and we are committed to providing a supportive and inclusive work environment for all our employees. We believe in recognizing and rewarding our employees for their hard work and contributions, and we offer a range of benefits and perks to help you achieve a healthy work-life balance.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes hourly pay with opportunities for growth, medical, dental, and vision benefits, life insurance, paid holidays, vacation time, and a 401K match. We also offer a sign-on/referral bonus after 90 days, as well as a range of other perks and benefits to help you achieve a healthy work-life balance.

Conclusion

If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for the Afterhours Customer Care Representative and Account Manager role at arenaflex. With our commitment to innovation, excellence, and teamwork, we offer a dynamic and supportive work environment that is perfect for individuals who are passionate about providing exceptional customer service and support. Don't miss out on this opportunity to join our team and be a part of our enduring legacy of success in the electrical industry. Apply today and take the first step towards a rewarding and challenging career with arenaflex.