Experienced Customer Experience Agent – Livestream Shopping Platform and Marketplace Support Specialist

Introduction to arenaflex

arenaflex is a revolutionary livestream shopping platform and marketplace that is changing the face of ecommerce by combining community, shopping, and entertainment. With the backing of prominent investors such as Andreessen Horowitz, Y Combinator, and CapitalG, we are committed to our values and operate as a remote-first team with hubs in the US, Canada, UK, Ireland, and Germany. Our mission is to create a welcoming space for buyers and sellers to share their passions, and we're achieving this through rigorous seller vetting and a focus on community. As the fastest-growing marketplace in the US over the past two years, we're now looking for talented individuals to join our team and contribute to our continued success.

About the Role

The Customer Experience team at arenaflex plays a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that our customers receive the product they ordered as quickly as possible, and if something goes wrong, you will work tirelessly to make it right. Your primary goal will be to provide a positive experience for our customers, and you will achieve this by interacting with buyers and sellers, resolving customer issues, and becoming an expert in our product, processes, and systems.

Key Responsibilities:

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users.
• Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

About You

We're looking for individuals who are curious, have a growth mindset, and are willing to take on new challenges. If you're a hungry and ambitious individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. You should have a customer service mentality with a passion for reaching the best possible outcome for our customers. Ideally, you will have:

Essential Qualifications:

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solver and process-improver.

Preferred Qualifications:

• Knowledge of collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive compensation package, including:

Compensation:

For full-time (hourly) US-based applicants, the hourly rate will be between $24.04/hour and $28.85/hour, depending on experience and qualifications. This rate is inclusive of several levels that would be applicable to the position, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.

Benefits:

• Flexible time-off policy and holiday pay for working company-wide holidays.
• Health insurance options, including medical, dental, and vision.
• Work-from-home support, including a home office setup allowance and monthly allowance for cell phone and internet.
• Care benefits, including monthly allowance for food and wellness, annual allowance towards childcare, and lifetime benefit for family planning.
• Retirement benefits, including 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally.
• Parental leave, including 16 weeks of paid parental leave and one month gradual return to work.

Our Culture

At arenaflex, we value diversity and believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Conclusion

If you're a motivated and customer-focused individual looking to join a fast-paced and innovative company, we encourage you to apply for the Customer Experience Agent role at arenaflex. As a member of our team, you will have the opportunity to work with a talented group of individuals who are passionate about creating a unique and engaging shopping experience. Don't miss out on this exciting opportunity to join a company that is changing the face of ecommerce – apply now and become a part of the arenaflex team!