[Remote] Mortgage Loan Officer Support – Member Direct

Note: The job is a remote job and is open to candidates in USA. BECU is a purpose-driven financial institution committed to serving its members and communities. As a Mortgage Loan Officer Support, you will assist Loan Officers in ensuring smooth processing of mortgage applications, enhancing the member experience throughout their homeownership journey.

Responsibilities

• Build and apply a strong working knowledge of mortgage loan systems, underwriting, processing, tracking tools, and BECU’s mortgage lending website to support seamless origination
• Re-key mortgage loans as needed, review applications and documentation for completeness, and ensure high-quality files by updating records, collaborating with Loan Officers, and connecting with members or partners to gather missing information
• Review Notices of Incomplete Application (NOIA) and approval conditions, assisting in securing required documentation to keep loans moving efficiently through the pipeline
• Monitor Loan Officer inboxes for incoming documentation and correspondence, following up with members on outstanding application deposits and required items
• Lock loans in accordance with BECU policies when Loan Officers are unavailable, while maintaining in-depth knowledge of mortgage products, forms, and documentation requirements
• Serve as a backup point of contact for all parties involved in the loan—from application through closing—ensuring continuity and clarity throughout the process
• Respond to member questions and requests promptly, helping set clear expectations and providing guidance at every stage of the mortgage journey
• Partner with Mortgage Fulfillment, Support, and Loan Servicing teams to resolve issues during application, processing, and post-closing when Loan Officers are unavailable
• Proactively track and follow up on outstanding documents and loan conditions to support timely closings
• Maintain current knowledge of federal and state regulations governing credit union lending, with a focus on first mortgage loans and additional awareness of home equity lending
• Take on additional responsibilities as assigned, contributing to shared goals and operational excellence

Skills

• High school diploma or equivalent
• 3 years of lending sales, processing or underwriting experience, including experience with conventional mortgage products
• 3 years of sales experience
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO)
• Bachelor's degree
• Experience with FHA, VA and jumbo mortgage products
• Previous customer service experience
• Proficient verbal and written skills communication skills
• Proficient math skills, with a high degree of accuracy
• Ability to evaluate loan applications and support documentation
• Ability to perform income analysis, including the ability to analyze complex tax returns, including corporate, partnerships, and sub-s corporations
• Demonstrated knowledge of conventional and/or government lending guidelines
• Demonstrated knowledge of mortgage processing, underwriting and closing procedures
• Demonstrated knowledge of regulatory compliance

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Company Overview

• As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions. It was founded in 1935, and is headquartered in Tukwila, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.becu.org/landing/fintech-incubator.

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