Customer Service & Operations Associate – Join arenaflex in Revolutionizing Retirement Savings

At arenaflex, we're on a mission to solve critical problems in the $20 trillion retirement savings market with delightful products, scalable technology, and a world-class team. Our goal is to help Americans better save for retirement by modernizing the $1 trillion in retirement account transfers (401(k) rollovers) that happen annually and currently involve manual, paper-based processes. By doing so, we're assisting the almost 20 million Americans who change jobs each year with a 401(k) do the right thing with their assets rather than lose them to fees and taxes. As a Customer Service & Operations Associate at arenaflex, you'll play a key role in helping our customers consolidate their retirement accounts. You'll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances. You'll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap. We're a small team and moving fast – you'll work directly with all members of the company.

What You'll Do:

* Guide customers through the arenaflex rollover experience and answer their questions through chat, e-mails, and phone calls

• Become an expert on 401ks, rollovers, and IRAs
• Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
• Contribute to our internal knowledge-base and external FAQs based on customer questions/comments
• Synthesize customer feedback and share with other team-members

What You'll Bring:

* 4+ years of relevant experience in a customer service or client-facing role

• Experience working in the financial industry, preferably with FINRA licenses (e.g Series 6, 7)
• Strong interest in helping people achieve their financial goals
• Familiarity with customer service best practices and tools
• Ability to work flexible hours if necessary to solve customers' problems
• Experience at a startup or similar fast-paced organization, a plus

Benefits We Offer:

* Remote friendly anywhere in the United States with an office space in New York City

• Competitive compensation package (annual salary of $45,000-$52,000) and equity in the company
• Medical, dental, and vision insurance, with 100% premium covered for staff and 50% for dependents
• 401k plan access
• 12 weeks of fully-paid parental leave

Our Culture:

We're a mission-driven company focused on doing what's right – for our customers and for our team. That means assembling a group of diverse, hardworking people who want to be their best in a setting that's open and inclusive for all. We're committed to diversity in both measurable terms (e.g. gender, race) and across other dimensions like skill sets and experiences. We believe that a diverse, equitable and inclusive company enriches our professional and personal lives.

Why Join arenaflex?

* Be part of a team that's revolutionizing the retirement savings industry

• Work with a talented and passionate team that's dedicated to making a difference
• Enjoy a competitive compensation package and equity in the company
• Take advantage of our remote-friendly work environment and flexible hours
• Develop your skills and expertise in a fast-paced and dynamic environment
• Make a real impact on people's lives and help them achieve their financial goals

How to Apply:

If you're passionate about helping people achieve their financial goals and want to be part of a team that's making a difference, we want to hear from you. Apply now to join arenaflex as a Customer Service & Operations Associate and be part of our mission to revolutionize retirement savings.

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About arenaflex:

arenaflex is a mission-driven company solving critical problems in the $20 trillion retirement savings market with delightful products, scalable technology, and a world-class team. We're committed to diversity, equity, and inclusion and believe that a diverse, equitable and inclusive company enriches our professional and personal lives. Apply for this job