Experienced Customer Service Representative – Work from Home Opportunity at arenaflex
At arenaflex, we're dedicated to providing a more human way to shop, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences, resolving issues, and driving sales growth. If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a flexible work-from-home opportunity, we encourage you to apply.
About arenaflex
arenaflex is a leading retail company that comprises six iconic brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're the largest player in video commerce, offering a unique shopping experience that combines linear TV, e-commerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're committed to providing a more human way to shop.
The Opportunity
As a Customer Service Representative at arenaflex, you'll be working from home, answering inbound customer calls, and providing exceptional service to our customers. You'll be responsible for:
- Handling a high volume of inbound customer inquiries
- Offering additional products on each customer interaction
- Assisting customers with questions while personalizing the experience for each caller
- Confirming refunds, taking payments, placing orders, and analyzing account data
- Reporting to an assigned Customer Service Supervisor
What You Bring
To succeed in this role, you'll need to be able to:
- Problem-solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Sit for long periods of time
- Follow arenaflex computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Be available to work weekends, holidays, and additional hours
Compensation and Benefits
* Starting rate: $15.00/hour
- $1.00/hour additional for any hours worked 6pm-6am
- $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
- Comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
Training and Development
* 8-week training schedule: Monday – Friday, 8:00 am – 2:00 pm ET or 3:00 pm – 8:00 pm ET
- Ongoing training and development opportunities to enhance your skills and knowledge
System Requirements
* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
- High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
- Webcam and able to appear on camera for meetings and trainings
Application Process
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview
Join the arenaflex Team
If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a flexible work-from-home opportunity, we encourage you to apply. arenaflex offers a comprehensive Total Rewards package, including competitive compensation, health care benefits, and ongoing training and development opportunities. We're committed to diversity, equity, and inclusion, and we're an equal opportunity employer.
Apply Today!
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