Experienced Technical Specialist – Telecom and Datacom Operations Support for Innovative Entertainment Solutions at arenaflex

Introduction to arenaflex

arenaflex is a leader in the entertainment industry, known for its innovative and immersive experiences. Our company is dedicated to pushing the boundaries of technology and creativity to deliver unforgettable moments to our audiences. As a key player in the industry, we are committed to excellence in all aspects of our operations, including our telecom and datacom systems. We are seeking a highly skilled and motivated Technical Specialist to join our team and contribute to the success of our telecom and datacom operations.

Job Overview

The Technical Specialist – Telecom and Datacom Operations Support will be responsible for providing top-to-bottom analysis, testing, functional design, and software setup for all telecom services across arenaflex. This role will involve working closely with various teams, including resort engineering, FAM, OSI, and WDI, to design, implement, and maintain telecom solutions that meet the needs of our business. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Provide administration to the arenaflex telecom services program, including content delivery planning, interactive device design, server upgrades, consumables monitoring, and equipment assessment.
• Offer hands-on support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution.
• Provide on-site consultation to clients and ensure operational support of the experience environment to maintain SLAs and arenaflex standards.
• Prepare and present metrics on uptime, usage, trends, and opportunities.
• Ensure telecom network maintains software and security currency.
• Manage replacement and backup parts for all installations.
• Offer level 2 support to troubleshoot the break/fix of any telecom services devices through Assistance NOW.
• Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video.
• Collaborate with other arenaflex teams and service providers to deliver efficient technical solutions.
• Oversee the device refresh and recycling programs.
• Conduct in-depth troubleshooting with field specialists.
• Manage vendor relationships.

Essential Qualifications

• 3+ years in the AV/Technology Industry
• 3+ years network switching and routing experience
• Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW
• Strong understanding of various video and audio vendor applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Networks, Splunk, Zabbix, Infoblox, etc.)
• Strong understanding and experience in enterprise video distribution support, sustainment, and implementation
• Demonstrated ability to handle escalations and outages.
• Strong knowledge of network security principles and industry best practices.
• Knowledge of analysis and reporting tools like Scene, Power BI
• Demonstrated strong organizational and time management skills.
• Able to meet targeted deadlines and manage competing needs.
• Demonstrated strong written and verbal communication skills
• Willingness to learn new software applications
• Ability to appear on Saturday or Sunday as well as nighttime as required by client and business interest
• Self-organizing and motivated

Preferred Qualifications

• 3+ years in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices.
• 3+ years network switching and routing experience
• Associate Degree in computer science, video technology, information systems, engineering, mathematics, data analysis, or other related scientific or technical discipline desired
• Or, appropriate certifications or possibly equivalent work experience
• Preferred Education: Various security and network certifications
• Licenses/Training: Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Technical Specialist, you will have access to a range of training and development opportunities, including vendor-related certifications and training, as well as the chance to work with cutting-edge technologies and innovative solutions. You will also have the opportunity to collaborate with experienced professionals and contribute to the success of our telecom and datacom operations.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, teamwork, and excellence. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional results and exceeding customer expectations. We offer a range of benefits, including remote work flexibility, competitive compensation, and a comprehensive benefits package. Our company culture is built on a foundation of respect, inclusivity, and diversity, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

As a Technical Specialist at arenaflex, you can expect a competitive salary and a range of benefits, including:

• Remote work flexibility
• Competitive compensation
• Comprehensive benefits package, including health insurance, dental coverage, and other benefits
• Retirement plans, including 401(k) with employer contributions or matching
• Paid time off (PTO), including vacation days, holidays, and sick leave
• Professional development opportunities, including training, workshops, and tuition reimbursement
• Stock options or equity in the company
• Performance-based rewards or incentives
• Remote work hardware and equipment
• Flexible hours and scheduling
• Employee assistance programs (EAPs)
• Employee discounts on products or services
• Wellness programs, including gym memberships, fitness classes, or wellness challenges
• Remote team building activities and social events

Conclusion

If you are a motivated and experienced technical professional looking for a challenging and rewarding role, we encourage you to apply for the Technical Specialist – Telecom and Datacom Operations Support position at arenaflex. With its innovative and dynamic work environment, comprehensive benefits package, and opportunities for growth and development, arenaflex is the perfect place to take your career to the next level. Apply now and join our team of talented and dedicated professionals who are passionate about delivering exceptional results and exceeding customer expectations.