Job Title: Experienced Customer Service Specialist – Government and Corporate Affairs at arenaflex

Job Description:

Join the arenaflex Family and Embark on a Journey of Growth and Exploration

Are you ready to explore a world of possibilities, both at work and during your time off? At arenaflex, we offer a unique opportunity to travel the world, grow your expertise, and become the best version of yourself. As a member of our dynamic team, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why You'll Love This Job

As a Customer Service Specialist – Government and Corporate Affairs at arenaflex, you'll be part of our Corporate Affairs Team within the Government Affairs Division. Your role will be to promote and sell air travel on arenaflex, providing exceptional customer service to our valued clients.

Key Responsibilities:

• Promotes and sells air travel on arenaflex
• Prepares itineraries, computes fares, issues refunds, and prepares and issues tickets
• Answers inquiries regarding general travel information and resolves customer problems in a mutually beneficial manner
• Communicates with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
• Communicates new rules, policies, and procedures that would affect the customer

All You'll Need for Success

To excel in this role, you'll need to possess the following qualifications:

Minimum Qualifications – Education & Prior Job Experience:

• Bachelor's degree in a relevant field or equivalent experience/training

Preferred Qualifications – Education & Prior Job Experience:

• Relevant experience in customer service, sales, or a related field
• Knowledge of Native SABRE or similar travel management systems

Skills, Licenses & Certifications:

• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Ability to be resourceful and creative at immediate problem resolution
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
• Satisfactory attendance required

What You'll Get

At arenaflex, we offer a comprehensive benefits package to support your personal and professional growth. Some of the perks include:

Travel Perks:

• Access to over 365 destinations on more than 6,800 daily flights across our global network
• Travel opportunities for you, your family, and your friends

Health Benefits:

• Access to health, dental, prescription, and vision benefits on day one
• Virtual doctor visits and flexible spending accounts

Wellness Programs:

• Tools, resources, and support to help you stay well and achieve your wellness goals

401(k) Program:

• Available upon hire, with employer contributions to your 401(k) program after one year

Feel Free to Be Yourself at arenaflex

At arenaflex, we value diversity and inclusion, and we're committed to creating a dynamic workforce that reflects the diversity of our customers and communities. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment.

Are You Ready to Join the arenaflex Family?

If you're ready to embark on a journey of growth and exploration, and you're passionate about delivering exceptional customer service, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply Job! Apply for this job