Experienced Pharmacy Customer Service Associate – Remote Data Entry and Client Experience Expert

Introduction to arenaflex

arenaflex is a leading private industry player committed to delivering exceptional customer experiences and innovative solutions. As a dynamic and growth-oriented organization, we are dedicated to fostering a culture of excellence, inclusivity, and continuous learning. Our team members are passionate about making a positive impact, and we are excited to invite talented individuals to join our journey.

Job Overview

We are seeking an experienced and skilled Pharmacy Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering outstanding client experiences, providing support with data entry, and ensuring seamless operations. This is a full-time, remote opportunity that offers a competitive salary of $25 per hour and a chance to work with a talented team of professionals.

Key Responsibilities

• Model and convey a unique and great client experience, ensuring that customers receive considerate, fair, and professional service
• Register sales on designated sales registers, provide clients with efficient checkout services, and process transactions accurately
• Assist the pharmacist, under direct supervision, in the practice of pharmacy, including utilizing pharmacy systems to acquire patient and medication data and process prescriptions
• Engage clients and patients by greeting them, offering help with items and services, and resolving customer issues to ensure a positive experience
• Recommend items for sale to clients and suggest upsell or companion items, while maintaining a high level of customer satisfaction
• Maintain counters and retire areas clean and well-promoted, take inventory, and keep records up-to-date
• Perform tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Manager, including using pharmacy systems to enter patient and medication data, filling prescriptions, and verifying medication accuracy
• Report medication errors to the pharmacist on duty and adhere to organization policies and procedures related to pharmacy errors and the Quality Improvement Program
• Handle calls that do not require personal attention of the pharmacist, including those to physicians, and process manual claims for third-party program prescription services
• Support and assist the Pharmacy Department with inventory management activities, such as ordering, unloading, checking, and storing shipments of medications

Essential Qualifications

• Bachelor's degree in a relevant field
• Ability to read, write, and communicate effectively in English (except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours
• Strong numerical abilities, including counting, measuring, and weighing prescriptions
• Basic computer skills and knowledge of store inventory control systems

Preferred Qualifications

• At least six months of experience in a retail environment
• Previous work experience with arenaflex or a similar organization
• PTCB certification or willingness to obtain certification through the designated PTCB training program
• Excellent customer service skills and ability to work in a fast-paced environment
• Strong problem-solving and analytical skills, with attention to detail and accuracy

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our team members. As a Pharmacy Customer Service Associate, you will have access to training and development opportunities, including PTCB certification programs, continuing education credits, and leadership development initiatives. Our goal is to help you build a successful and fulfilling career, while making a positive impact on our customers and communities.

Work Environment and Culture

arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about their work, and we foster a culture of collaboration, innovation, and continuous learning. As a remote team member, you will be part of a dynamic and distributed team that is connected through technology and a shared commitment to excellence.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including a hourly rate of $25, opportunities for career advancement, and a range of perks and benefits that support your well-being and success. Our goal is to provide a comprehensive and supportive environment that allows you to thrive and grow, both personally and professionally.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will be part of a talented team that is dedicated to making a positive impact on our customers and communities. Join us on our journey to excellence and apply today!

Apply now and take the first step towards a rewarding and challenging career with arenaflex!