Strategic Team Manager Inside Sales, Quill

About the position Staples is business to business. You’re what binds us together. Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success. As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you’ll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. You’ll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.

Responsibilities

• Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts
• Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
• Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
• Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
• Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
• Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
• Foster a collaborative, inclusive culture that champions professional development and empowers talent
• Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
• Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
• Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
• Support recruiting, hiring, onboarding, and long-term development of sales talent.
• Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
• Facilitate evaluations, reviews, and performance plans while maintaining proper documentation

Requirements

• Proven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environments
• Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based selling
• Demonstrated success in executive-level negotiations and multi-site account planning
• Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
• Exceptional communication, coaching, and interpersonal skills
• Natural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations
• Track record of fostering a high-engagement, inclusive culture and driving measurable team performance
• Ability to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptability
• Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US
• Passion for developing talent, driving enterprise growth, and championing customer success
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
• 7+ years of B2B sales experience with a focus on strategic or key account management
• 4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales
• Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts
• Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
• Willingness to travel up to 15% nationally

Nice-to-haves

• Experience managing key accounts in a multi-vertical or multi-location B2B sales environment
• Background in inside sales leadership with demonstrated success in high-value, complex accounts
• Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors
• Strong background in sales forecasting, territory planning, and strategic account development
• Proven success in coaching teams through C-suite engagements and high-stakes negotiations
• Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans
• Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $90,000 to $115,000 DOE, plus sales bonus

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