Experienced Senior Manager - Customer Identity and Access Management Operations

Join arenaflex, a global leader in aviation, as we embark on a journey to become the best airline in history. Our Cybersecurity and Digital Risk (CDR) team is dedicated to keeping our customers' and employees' information safe and secure. We're seeking an experienced Senior Manager - Customer Identity and Access Management Operations to lead our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services.

About arenaflex

arenaflex is a global company that operates in hundreds of locations around the world, serving millions of customers and tens of thousands of employees. We're committed to uplifting and providing opportunities in the places where we work, live, and fly. Our mission is to become the leading cyber-safe airline in the industry, and we're looking for talented individuals to join our CDR team.

Why Join arenaflex?

* Competitive benefits package, including employee-run "Business Resource Group" communities, world-class benefits like parental leave, 401k, and privileges like space-available travel.

• Opportunity to travel the world and contribute to a unique and exciting industry.
• Collaborative and dynamic work environment with a diverse team of professionals.
• Professional growth and development opportunities, including training and mentorship programs.

Key Responsibilities

As a Senior Manager - Customer Identity and Access Management Operations, you will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. Your key responsibilities will include:

• Contributing to the Identity and Access Management (IAM) vision and roadmap.
• Operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program.
• Leading and mentoring a team of operations specialists and engineers.
• Partner engagement and effective communication with other CIAM leaders, IT teams, and business units.
• Establishing and supervising key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to United's customer identity standard.
• Reporting on these metrics to provide clarity and drive improvements across CIAM operations.

Essential Qualifications

To be successful in this role, you will need:

• Bachelor's degree in Science, Technology, Engineering, or Science (STEM).
• 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities.
• At least 5 years of operational leadership experience leading delivery and incident management teams/people.
• ITIL Process experience, particularly with incident, problem, and change management.
• Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies.
• Solid understanding of IAM principles in a cloud-first environment.
• Understanding of PCI, SOX, EU-GDPR regulations and for IAM.
• Ability to influence technology teams to deliver a frictionless employee identity experience.
• Experience influencing teams and partners without direct authority over them.
• Coached individuals and leaders at multiple levels, demonstrating tangible results.
• Established relationships with partners across all levels and departments.
• Superb communication skills at all levels of organization.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of an interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

While not required, the following qualifications will help you propel from the pack:

• Cybersecurity, Risk Management, Computer Science, or Information Management experience.
• ITIL Certification, particularly ITIL Expert or Master.
• Remote work experience.

What We Offer

* Competitive salary range: $126,225 - $185,130.

• Opportunity to work in a dynamic and collaborative environment.
• Professional growth and development opportunities.
• Comprehensive benefits package, including employee-run "Business Resource Group" communities, world-class benefits like parental leave, 401k, and privileges like space-available travel.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

How to Apply

If you're ready to join a dynamic and innovative team, apply today! Visit our website to submit your application and learn more about this exciting opportunity. Apply Now! Apply for this job