RevOps Manager (SMB & Mid-Market) (Hybrid) (Position located in Clearwater)

About the position Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. The Revenue Operations team ensures KnowBe4’s revenue engine runs at maximum effectiveness and efficiency. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. As the RevOps Manager for SMB & Mid Market within Revenue Operations, you’ll implement the rhythm of the business and related processes within the SMB & MidMarket segmentation of our Domestic Revenue departments. In this role, you’ll collaborate closely with our revenue leadership, including leaders from Marketing, Sales, Channel, and Customer Success, to drive performance through every level of the SMB/MM revenue segmentation.

Responsibilities

• Develop and implement the rhythm of the business for the SMB & Mid-Market segment of our Domestic Revenue departments. This includes our New Customer, Cross-Sell/Upsell and CSM teams, as well as Marketing and Channel.
• Communicate and prepare documentation on revenue performance for the VP of Processes and Programs / VP RevOps.
• Design and document key business processes within the Revenue segmentation and collaborate with the Business Process Management (BPM) team on any cross-functional processes that extend beyond the Revenue team
• Rapidly diagnose operational improvement opportunities and recommend initiatives to drive higher revenue performance and efficiency
• Collaborate with revenue leaders to automate or improve processes with revenue technology solutions
• Define actionable plans and roadmaps, align cross-functional stakeholders and lead successful implementation of large and complex change initiatives
• Design and compile all needed KPIs/data points through Excel and Slides that will be used to report up as necessary
• Engage SMB / MM Revenue leaders and sales representatives to identify training and development opportunities, and collaborate with the training organization to ensure training needs are met

Requirements

• Bachelor's degree or equivalent practical experience
• Minimum 7 years of experience with revenue operations in a Software as a Service (SaaS) company
• Minimum 3 years of experience working directly with Business-to-Business SaaS sales teams
• Minimum 3 years of people management experience
• Strong Excel/Sheet/Slides knowledge
• Experience with cloud-based enterprise software using CRM tools such as Salesforce
• Experience with effectively communicating across organizations, geographies, and cultures
• Ability to remove ambiguity and drive efficiency by creating documentation and new business processes
• Skilled at developing relationships and trust across cross-functional stakeholders
• Excellent communication and presentation skills, with the ability to take complex, ambiguous topics and bring structure and clarity for the revenue organization
• Excellent business acumen and problem-solving skills
• Ability to work with data and pull insights from the data

Nice-to-haves

• MBA or Master's degree (preferred)

Benefits

• We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
• For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

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