Experienced Full Stack Data Entry and Application Development Specialist - Web & Cloud Application Development, Customer Service, and Learning & Development at arenaflex

Introduction to arenaflex

arenaflex is a leading private company that is shaping the destiny of worldwide entertainment. We trust that there is a better way to observe and enjoy entertainment, and our team is dedicated to providing exquisite interactions for our subscribers around the globe. Our goal is excellence, simplicity, and getting our users back to streaming. We are seeking a skilled and experienced Data Entry and Application Development Specialist to join our team and contribute to our mission.

Job Overview

We are looking for a highly skilled and experienced Data Entry and Application Development Specialist to join our Learning & Development (L&D) team. This role will be responsible for designing, developing, and delivering learning solutions for our customer service teams, as well as managing projects and collaborating with stakeholders. The ideal candidate will have experience in instructional design, adult learning, and project management, as well as excellent communication and facilitation skills.

Key Responsibilities

• Design, develop, and deliver learning solutions for customer service teams, including onboarding programs, soft skills training, and technical skills training
• Manage projects and collaborate with stakeholders to ensure alignment and effective implementation of learning solutions
• Conduct needs analysis and gap analysis to identify performance gaps and develop strategies to address them
• Develop and maintain relationships with outsourced call center partners and other stakeholders to ensure effective communication and collaboration
• Facilitate learning sessions and train-the-trainer programs for call center trainers and leaders
• Develop and maintain learning content, including instructor-led training, e-learning, and blended learning solutions
• Collaborate with subject matter experts and other stakeholders to develop and deliver learning solutions
• Measure and evaluate the effectiveness of learning solutions and make recommendations for improvement

Essential Qualifications

• 3+ years of experience in instructional design, adult learning, and project management
• Experience designing and facilitating learning solutions for customer service teams, including onboarding programs and soft skills training
• Excellent communication and facilitation skills, with the ability to work with diverse audiences and stakeholders
• Strong project management skills, with the ability to manage multiple projects and priorities
• Experience working in a fast-paced, outcomes-oriented, data-driven environment
• Bachelor's degree in instructional design or a related field, master's degree a plus
• Fluent in Portuguese and English, Spanish a plus

Preferred Qualifications

• Experience working in a cross-cultural global environment
• Experience with content/knowledge management
• Experience designing training curriculum for service, retail, or call center managers/leaders
• Experience with innovative facilitation tools and techniques
• Experience working with large datasets and data analysis tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our Learning & Development team is dedicated to providing employees with the skills and knowledge they need to succeed in their roles and advance in their careers.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values excellence, simplicity, and collaboration. Our work environment is fast-paced and outcomes-oriented, with a focus on data-driven decision making and continuous improvement. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $25 to $35 per hour, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer a range of employee discounts and perks, including access to our products and services.

Conclusion

If you are a highly skilled and experienced Data Entry and Application Development Specialist who is passionate about learning and development, customer service, and innovation, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion, and we look forward to hearing from you.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.