Experienced Customer Experience Design Co-Op – Spring 2025

Join arenaflex, a world-renowned leader in the travel industry, as a Customer Experience Design Co-Op for the Spring 2025 semester. As a member of our innovative CXD team, you will have the opportunity to contribute to the development of best-in-class products, services, and experiences that exceed the expectations of arenaflex's global customer and employee bases.

About arenaflex

arenaflex is a global airline that has been a leader in the travel industry for decades. With a commitment to innovation and customer satisfaction, arenaflex has established itself as a premier airline, known for its exceptional service, cutting-edge technology, and dedication to employee satisfaction. As a Customer Experience Design Co-Op, you will be part of a dynamic team that is shaping the future of travel and customer experience.

Key Responsibilities

As a Customer Experience Design Co-Op, you will provide support to deliver best-in-class products, services, and experiences to arenaflex's global customer and employee bases. Your responsibilities will include:

• Assisting in market/competitor research and data analysis to inform design decisions
• Contributing to ideation, problem-solving, and creative thinking to develop innovative solutions
• Supporting marketing, communication, and event planning efforts to promote arenaflex's brand and products
• Creating business cases and executive communications/presentations to support strategic initiatives
• Collaborating with cross-functional teams to ensure alignment and consistency across projects
• Developing effective presentations and storytelling skills to communicate ideas and recommendations to leaders

CXD Organization Overview

The CXD organization at arenaflex is comprised of several areas within the travel industry. As a Customer Experience Design Co-Op, you will have the opportunity to support one of the following areas:

• The Service Recovery Team: responsible for improving both the employee and customer experience by better enabling our frontline to deliver the premium experience our customers expect from arenaflex.
• The Onboard Brand Experience Team: leads the design, development, planning, and execution of interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects.
• The Uniform Brand Experience Team: leads the Product Management and Operational Program Management related to Delta frontline employee uniforms.
• The Inflight Entertainment Wi-Fi Team: leads onboarding new/existing Wi-Fi providers, next generation product innovation design & development, and marketing communications.
• The Inflight Entertainment Delta Sync Seatback Team: leads the creation of Delta's future IFE strategy and product roadmap, to deliver an innovative, best-in-class entertainment experience for our customers.

What You Need to Succeed

To be successful in this role, you will need:

• To be available for three alternating semesters
• To be enrolled in an accredited College or University during program duration
• Experience in research analysis, deck building/presentations, project coordination, and communications
• Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

To stand out in this role, you will need:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you will be expected to:

• Listen and learn from people with many different perspectives
• Handle shifting priorities that come from the business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

The Co-op program at arenaflex is designed to provide you with a comprehensive learning experience. As a Customer Experience Design Co-Op, you will:

• Spend three alternating semesters working full-time at arenaflex and enrolled in courses at your university
• Have the opportunity to work on real-world projects and contribute to the development of best-in-class products, services, and experiences
• Receive mentorship and guidance from experienced professionals in the CXD organization
• Develop a network of contacts and connections within the travel industry
• Gain a competitive edge in the job market with a year of work experience and a strong portfolio of projects

Apply Now

If you are a motivated and innovative individual with a passion for customer experience design, we encourage you to apply for the Customer Experience Design Co-Op position at arenaflex. Join our team and contribute to the development of best-in-class products, services, and experiences that exceed the expectations of arenaflex's global customer and employee bases. Apply Job! Apply for this job