Experienced Order Processing Specialist – Customer Service and Logistics Support

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our dynamic team. This part-time role offers a unique opportunity to work in a fast-paced environment, collaborating with internal and external customers to manage orders, resolve issues, and drive customer satisfaction.

About arenaflex

arenaflex is a leading provider of innovative solutions, committed to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our mission. As a part-time Order Processing Specialist, you'll be an integral part of our Customer Service team, working closely with customers, sales, and service representatives to ensure seamless order processing and customer satisfaction.

Key Responsibilities

As an Order Processing Specialist, you'll be responsible for:

• Interacting with customers, company sales, and/or service representatives to handle pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise

To succeed in this role, you'll need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.

Benefits

As an arenaflex team member, you'll enjoy:

• 401(k) plan with company matching
• Paid Time Off
• Sick Time
• A generous benefits package that pays 100% of medical, dental, and vision
• Short-Term Disability

Work Environment and Company Culture

arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our mission. As a part-time Order Processing Specialist, you'll have the opportunity to work in a fast-paced environment, collaborating with internal and external customers to drive customer satisfaction and business growth.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in our team members' growth and development. As a part-time Order Processing Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job