Experienced Customer Service Representative - Luxury Retail – Remote USA
Join arenaflex, a leading global customer experience company, as a Customer Service Representative - Luxury Retail working remotely in the USA. This is an exciting opportunity to ignite your career and bring humanity to business. As a valued member of our team, you'll be part of a dynamic, global family that's passionate about making customers happy.
About arenaflex
arenaflex is a purpose-driven company that's been helping businesses build engaged, pleased, and profitable customer experiences since 1982. We're proud to be an equal opportunity employer and a Great Place to Work certified company in the United States. Our team of curious lifelong learners is guided by our company values and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you'll be the spark that brightens days for our customers. You'll support customers of an iconic global luxury retail brand, providing exquisite, personalized service and making use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment.
A Typical Day
* Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Make recommendations of products or services to close a sale
What You Bring to the Role
* An appreciation for high fashion brands and haute couture
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits website
for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Your Career Growth Opportunities
* Opportunities for career advancement and professional development
- Access to 1000s of free courses to support your career growth
- Individualized coaching and support from experienced team members
- A supportive and inclusive team environment that encourages growth and development
Our Company Culture
* We're a global team of curious lifelong learners guided by our company values
- We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams
- We're passionate about making customers happy and delivering exceptional customer experiences
- We're a community-minded organization that encourages giving back and supporting our communities
Join Our Team
If you're passionate about delivering exceptional customer experiences and have a flair for fashion, we want to hear from you! Apply now to become a part of our dynamic, global team and start your journey with arenaflex.
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Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a workforce that reflects the communities we serve and values the unique perspectives and experiences that each individual brings to the table. Apply for this job