Experienced IT Technician for Remote Data Entry and Technical Support – arenaflex Career Opportunity

Introduction to arenaflex

Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture into new horizons, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career forward while having a great time. Our goal is to help you advance both your personal and professional life and take the leap towards an exciting future.

About the Role

This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Technician, you will be responsible for assisting employees in all aspects of end-user computing, including software/hardware installations, upgrades, and overall maintenance of PC desktop/laptop systems and peripherals. Your expertise will be invaluable in ensuring seamless technical support and resolving issues efficiently.

Key Responsibilities

• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Answers customer care issues raised from the Helpdesk
• Contributes to desktop projects (global installs/upgrades) as a project team member
• Remotely diagnoses and resolves requests using remote tools
• Investigates and collaborates with different departments to assist with system-related issues
• Documents customer interactions in incident management system including asset management
• Recovers data from hard disk drives or performs data migration
• Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations
• Installs and configures local and network-based printers
• Performs preventive maintenance
• Works various shifts, holidays, on-call, and travels as required
• Follows management direction, adhering to IT policy and procedure
• Performs other duties as assigned

Essential Qualifications

To succeed in this role, you will need:

• Minimum Education and Previous Professional Training: Associate/Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent work experience/training
• 2 years of verifiable 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues
• Firsthand experience supporting workstations in a Windows/TCPIP environment

Preferred Qualifications

While not required, the following qualifications are preferred:

• A+ certification
• MCSE/MCP is a plus
• Past IT infrastructure experience in an Aircraft/Airport environment

Skills, Licenses, and Certificates

The ideal candidate will possess:

• General knowledge of all Windows-based operating systems, including Windows 10
• Knowledge of workflow and labeling systems
• Understanding of VPN connectivity and ability to troubleshoot issues
• Ability to work independently and act in a collaborative, team-based environment
• Must be able to lift at least 50 lbs

What You'll Get

At arenaflex, we offer a comprehensive benefits package, including:

• Medical benefits: Access to health, dental, prescription, and vision benefits from day one
• Wellness Programs: Tools, resources, and support to help you be your best self
• 401(k) Program: Available upon enrollment, with employer contributions available after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Diversity and Inclusion at arenaflex

At arenaflex, we believe that inclusion and diversity are the foundation of a powerful workforce. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving forward? At arenaflex, we invite you to be yourself and join our team of dedicated professionals. Apply now and take the first step towards an exciting career with arenaflex.