Experienced Bi-Lingual Food Manufacturing Customer Service Coordinator – Ensuring Seamless Customer Interactions and Logistics Coordination

Introduction to arenaflex

arenaflex is a leading brand in the food manufacturing industry, renowned for its authentic Mexican-style cheeses, cremas, chorizos, and salsas. With a strong presence in the United States and over 13 years of consecutive revenue growth, arenaflex is poised for continued expansion and success. Founded in 1973, our company is built on four core values: Family, Quality, Integrity, and Authenticity. These values serve as the foundation for our success and guide our interactions with customers, vendors, and employees. As a dedicated, family-owned company, arenaflex offers a rewarding environment where you can thrive and grow your career.

Job Summary

We are seeking an experienced Bi-Lingual Food Manufacturing Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for ensuring seamless customer interactions, resolving inquiries and concerns, and coordinating logistics to guarantee timely and accurate delivery of products. Your attention to detail, problem-solving skills, and ability to work with cross-functional teams will be essential in providing exceptional customer service and driving business growth.

Key Responsibilities

• Processing Orders and Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
• Daily Customer Interactions: Address customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Work with various departments, such as production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

To be successful in this role, you will need:

• Bi-Lingual (Spanish) proficiency
• Food manufacturing experience
• Bachelor's Degree
• 5+ years of customer service experience
• Experience as a customer account manager
• Proficiency in Excel, ERP systems, and complaints platforms (D365 preferred)
• Experience with POs and invoicing POs
• Excellent communication and problem-solving skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience supporting and communicating cross-functionally
• Experience with B2B or B2B & B2C clients
• Knowledge of industry-specific regulations and standards

Skills and Competencies

To excel in this role, you will need to possess:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work collaboratively with cross-functional teams

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Bi-Lingual Food Manufacturing Customer Service Coordinator, you will have opportunities to:

• Develop your customer service skills
• Expand your knowledge of the food manufacturing industry
• Work with cross-functional teams to drive business growth
• Participate in training and development programs

Work Environment and Company Culture

arenaflex offers a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is built on our core values of Family, Quality, Integrity, and Authenticity, and we strive to create a workplace where employees feel valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. Our benefits package includes:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

Conclusion

If you are a motivated and customer-focused individual with a passion for the food manufacturing industry, we encourage you to apply for the Bi-Lingual Food Manufacturing Customer Service Coordinator role at arenaflex. Join our team and contribute to our mission of providing exceptional customer service and driving business growth. Apply today and take the first step towards a rewarding and challenging career with arenaflex!