Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex

Job Title:

Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex

Job Description:

Introduction:

Welcome to arenaflex, a leading technology producer in the human services field. With over 50 years of experience as a family-owned and operated business, we pride ourselves on creating a culture of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. Our mission is to develop state-of-the-art solutions for complex human service operations, and we're looking for talented individuals to join our team as Customer Service Representatives.

About arenaflex:

arenaflex is a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We're committed to providing the best systems and product lines in the industry, and we depend on the expertise of our team to support and develop innovative solutions. As a family serving families, we consider our employees and clients part of an extended family, and we strive to create a meaningful and fulfilling career experience for all.

Job Summary:

We're seeking experienced Customer Service Representatives to join our 24-hour/7-day-a-week call center facility. As a Customer Service Representative, you'll be responsible for receiving calls from clients, categorizing calls, and performing other duties as assigned. This is a fully virtual opportunity with virtual interviews, online self-paced training, and work-from-home flexibility.

Key Responsibilities:

* Receive and respond to inbound calls from clients in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Perform other duties as assigned, including data entry, keyboarding, and typing
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent interpersonal skills using tact, patience, and courtesy

Communication Methods:

* Email

• Phone
• Chat

Work-from-Home Opportunity:

* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work-from-home flexibility

• This is a permanent work-from-home position
• The rate of pay is $14/hour with shift differential, paid bi-weekly
• We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us
• Paid Time Off (PTO) accrual on your first day
• Referral Program and internal promotion opportunities

Required Experience:

* High School Diploma or equivalent required

• At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
• Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Must be proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
• Basic knowledge of Microsoft Office

Technical Requirements:

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 Mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication
• Personal headset (optional)

Assessment and Application Process:

* To be considered for this Virtual/Remote Work from Home position, you must complete 2 Prevue assessments, which will be emailed to you at the completion of your application submission

• If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and a Drug-Free Workplace. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.

Apply Now:

If you're a motivated and customer-focused individual looking for a meaningful and fulfilling career, we encourage you to apply for this exciting opportunity with arenaflex. Apply now and take the first step towards joining our team of dedicated professionals.

Contact Information:

For more information about this opportunity or to apply, please visit our website at [insert website URL]. You can also contact Salena Kniesly at [email protected] for assistance.

arenaflex is an Equal Opportunity Employer.

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