Experienced Technical Customer Support Representative – Gaming Industry Expert
At arenaflex, we're revolutionizing the world of computer gaming with innovative products that set a new standard in build quality, cable management, and affordability. Founded in August 2022 by a team of industry veterans and content creators, we're committed to delivering exceptional customer service, quality products, and a unique gaming experience. If you're passionate about gaming and have a knack for technical support, we want to hear from you!
About arenaflex
arenaflex is a dynamic and rapidly growing company that's changing the face of computer gaming. Our mission is to provide gamers with the best possible experience, from our cutting-edge products to our top-notch customer support. We're a team of passionate individuals who share a love for gaming and a commitment to excellence. If you're looking for a challenging and rewarding career in the gaming industry, join us at arenaflex!
Job Summary
We're seeking an experienced Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you'll be the first point of contact for our customers, providing expert technical support via email, chat, and telephone. You'll be responsible for resolving customer questions and problems with computer software and hardware, guiding users through diagnostic and troubleshooting processes, and collaborating with other team members to research and resolve problems. If you have a passion for gaming and a knack for technical support, we want to hear from you!
Schedule
Our Technical Customer Support Representative will work a flexible schedule from Tuesday to Saturday, preferably from 10am to 6pm CT. This schedule allows for a great work-life balance and the opportunity to work with a dynamic team of professionals.
Key Responsibilities
As a Technical Customer Support Representative, you'll be responsible for:
- Identifying, investigating, and resolving customer questions or problems with computer software and hardware
- Providing email, chat, and telephone support to end-users experiencing technical difficulties
- Applying knowledge of computer software, hardware, and procedures to solve problems
- Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Identifying and escalating support situations requiring urgent attention
- Tracking and routing support requests via computerized ticketing system; thoroughly documenting resolutions
- Staying current with product upgrades, system information, and business updates
- Collaborating with other team members to research and resolve problems
- Performing other related duties as assigned
Essential Qualifications
To be successful as a Technical Customer Support Representative, you'll need:
- Proficient with or the ability to quickly learn an array of computer hardware and software
- Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical customers
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Willingness to have telephone conversations monitored for quality assurance
Preferred Qualifications
While not required, we prefer candidates with:
- Associate's degree in Computer Science or related field
- 2+ years of experience in customer technical support
Physical Demands
As a Technical Customer Support Representative, you'll be working in a remote environment, so you'll need to be able to:
- Sit for the duration of the workday
- Use a keyboard, headset, and computer monitor for the workday
Benefits
At arenaflex, we offer a comprehensive benefits package, including:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
What We Offer
As a Technical Customer Support Representative at arenaflex, you'll have the opportunity to:
- Work with a dynamic team of professionals in the gaming industry
- Develop your technical skills and knowledge of computer software and hardware
- Provide exceptional customer service and support to gamers worldwide
- Enjoy a flexible schedule and work from home
- Participate in ongoing training and development programs
- Enjoy a comprehensive benefits package
How to Apply
If you're passionate about gaming and have a knack for technical support, we want to hear from you! Apply now to join our team of experts at arenaflex. Apply for this job