Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you’ll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, committed to making a positive impact on the lives of our members and the communities we serve. With over 80 years of experience behind us, we have a rich history of innovation and a bright future ahead as we continuously drive health care forward. Our goal is to add more good, healthy years to people’s lives by supporting our customers and the Nebraska community at large.

Join Our Team

As a Customer Service Representative at arenaflex, you will be the primary customer interface for inquiries, handling incoming phone calls and providing exceptional service to our members. You will be responsible for:

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
• Elevates sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment. You will be responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

What We Offer

* A dynamic and supportive work environment that encourages growth and development.

• Opportunities to work with a talented team of professionals who are passionate about making a difference in the lives of our members.
• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role.
• Competitive compensation and benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Requirements

* High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred).

• An equivalent combination of education and experience may be substituted for this requirement.
• Availability for training 9-12 weeks in length.
• Basic medical/dental terminology and contract interpretation is a plus.

Preferred Qualifications

* Experience working in a health insurance or related field.

• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Proficiency in computer software and systems, including Microsoft Office and CRM systems.

Why Join arenaflex?

* We are committed to making a positive impact on the lives of our members and the communities we serve.

• We offer a dynamic and supportive work environment that encourages growth and development.
• We provide opportunities for career advancement and professional growth.
• We are an equal opportunity employer and value diversity in our workplace.

How to Apply

If you are passionate about helping people along their health journeys and want to make a difference in the lives of our members, we invite you to explore our career offerings. To apply for this role, please visit our website at [insert website URL]. We look forward to hearing from you!

Note

Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. Apply for this job