Experienced Customer Service Specialist – Consumer Banking – Amherst, NY
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist in our Consumer Banking team, you'll play a vital role in shaping the way we interact with our clients, providing personalized support, and resolving complex issues with empathy and professionalism. If you're passionate about helping others, thrive in fast-paced environments, and are eager to learn and grow with a dynamic team, we invite you to join us on this exciting journey.
About arenaflex
arenaflex is a leading financial services provider dedicated to empowering individuals and businesses to achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional customer experiences, innovative products, and personalized support. Our team of experts is passionate about making a difference in the lives of our clients, and we're looking for like-minded individuals to join our mission.
Job Summary
As a Customer Service Specialist, you'll be the voice of arenaflex, providing exceptional support to our clients through various channels, including phone, email, and chat. You'll work closely with our team to resolve complex issues, provide personalized solutions, and deliver a seamless customer experience. This is a high-energy, fast-paced role that requires strong communication skills, problem-solving abilities, and a passion for helping others.
Key Responsibilities
* Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Receives inbound calls from consumer clients in a fast-paced environment, answering client questions, problem-solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
- Provides technical support for arenaflex's online products and services (PC, mobile, and tablets).
- Collaborates with a wide range of arenaflex Teammates to help solve client challenges.
- Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).
- Complies with all arenaflex policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of arenaflex's clients and arenaflex.
What You'll Get from This Opportunity
* Competitive pay and unique benefits, including 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement, and so much more.
- Valuable financial services experience, learning the ins and outs of how the bank works and knowledge that translates to career advancement at arenaflex.
- Paid job training and access to a library of specialized professional development and training courses.
- Shift differentials available.
- Performance-based rewards.
- Variety – every day is different.
Essential Qualifications
* 1-2 years client service experience.
- High school diploma/GED.
- Demonstrated success in problem resolution, multi-tasking, and attention to detail.
- Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites, and mobile applications while speaking to clients.
- Strong interpersonal, verbal, and written communication skills.
- Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
- Ability to read and follow call center "scripts" when handling different scenarios.
- Schedule flexibility – The hours for the position can change based on business need. In addition, there is a shift bid process for all Teammates that occurs two times (performance-based schedule options) per year which could result in a schedule change.
Preferred Qualifications
* Previous experience working in a remote/work-from-home environment.
Mobile Requirements
* Hard-wired high-speed internet speed – Minimum of 50 MBPS download.
- Dedicated home office space.
- Distraction and noise-free background – we want clients to have the same professional experience that they would have speaking to a Teammate working onsite.
What It's Like to Work with Us
At the arenaflex Contact Center, we're a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs, and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible.
Equal Opportunity Employer
arenaflex is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable, and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
Apply Now
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job