Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development

At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable examples like arenaflex Eno. Our teams have developed and battle-tested new capabilities to meet the needs of our customers. We've open-sourced several of the software tools we built, such as Cloud Custodian and Hygieia, and forged new partnerships with other digital leaders like Microsoft. Through this journey, we've created a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys. We're exploring how best to bring some of our tools to market as enterprise B2B software solutions.

About the Role

We're seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Customer Solutions Architect. You'll be an entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity.

Key Responsibilities

As a Customer Solutions Architect, you'll be responsible for:

• Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
• Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
• Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
• Serving as a knowledge resource and escalation point for coworkers and customers.
• Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Leading high customer satisfaction through the use of data and proactive solutions.
• Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
• Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Developing and maintaining technical support procedures and policies.
• Building credibility and trust within the team and with our business customers and stakeholders.
• Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
• Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

Essential Qualifications

* Bachelor's degree or military experience

• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
• At least 3 years of experience working with cross-functional teams
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications

Preferred Qualifications

* Master's Degree in Computer Science, Engineering, Information Technology

• High level of comfort communicating effectively across internal and external organizations
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions

What We Offer

* Competitive salary range: $170,700 - $194,800

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about technology, innovation, and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

Accommodation Requests

If you require an accommodation to apply for this role, please contact arenaflex Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about arenaflex's recruiting process, please send an email to C[redacted]. Apply for this job