Experienced Customer Service Representative - Sales (Hybrid) – Drive Customer Satisfaction and Sales Growth at arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative - Sales (Hybrid) and become the voice of our company, driving customer satisfaction and sales growth.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to revolutionizing the way people connect and interact. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer service and sales. As a member of our team, you'll be part of a dynamic and supportive community that values collaboration, creativity, and continuous learning.

Job Summary

As a Customer Service Representative - Sales (Hybrid), you'll be the frontline of customer interaction, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, address existing customer needs, and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
• Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.

What You Can Expect

* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative - Sales (Hybrid).

• Competitive hourly rate of $23.45, plus up to $12,000 in commissions yearly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, holidays, and more.
• Opportunities for career growth and advancement, with training on the latest technology, devices, and products and services.
• A dynamic and supportive work environment that values collaboration, creativity, and continuous learning.

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Ability to work in a fast-paced environment with a high volume of customer interactions.
• Strong communication and problem-solving skills, with the ability to simplify complex information and provide effective solutions.
• Proficiency in multiple tools and systems, with the ability to learn new technologies and processes quickly.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth.

Work from Home (WFH) Requirements

* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• Workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* Opportunities for career growth and advancement, with training on the latest technology, devices, and products and services.

• Ability to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
• Potential to move into leadership roles or specialized areas, such as sales, customer success, or technical support.

Join the arenaflex Team

If you're a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people, we invite you to join arenaflex as a Customer Service Representative - Sales (Hybrid). Apply today and become the voice of our company, driving customer satisfaction and sales growth.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

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