Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) Representative for arenaflex

Introduction to arenaflex

At arenaflex, we empower individuals, businesses, and governments to reach their full potential by connecting them to what brings them joy. We are a community of innovators, creatives, and problem solvers who anticipate, lead, and believe that listening is where learning begins. Our mission is to drive innovation, creativity, and impact in the world, and we do this by delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients.

About the Role

We are seeking an experienced Customer Service Coordinator to join our Business Government Customer Organization (BGCO) team. As a BGCO Customer Service Coordinator, you will be the primary point of contact for our business and government customers, providing them with innovative technology, products, and services to help them achieve their organizational objectives. Your role will be to work with our customers over the phone to answer their questions, identify their needs, and provide solutions to their business challenges.

Key Responsibilities

• Growing our business within existing accounts by building strong relationships with our customers and identifying new sales opportunities
• Building customer relationships, earning their loyalty and trust by providing exceptional customer service and support
• Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions
• Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns in a timely and efficient manner
• Selling the value of arenaflex solutions and increasing company revenue by identifying new sales opportunities and promoting our products and services
• Being solution-oriented and proactive, providing first call resolution to eliminate repeat calls and reduce unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools and technology

Requirements

To be successful in this role, you will need to have:

• A Bachelor's degree or one or more years of work experience in customer service and/or sales
• One or more years of customer service and/or sales experience, preferably in a business-to-business or business-to-government setting
• The ability to meet all home office requirements, including a private workspace free of distractions and a reliable internet connection with a minimum speed of 25mbps
• Willingness to work a flexible work schedule, including evenings and weekends

Preferred Qualifications

While not required, the following qualifications are preferred:

• College degree in a related field, such as business, communications, or marketing
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services, preferably in a business-to-business or business-to-government setting
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

What We Offer

At arenaflex, we offer a competitive compensation package, including a salary, benefits, and perks. We also provide opportunities for career growth and development, including training and education programs to help you advance in your career. Our company culture is built on a foundation of diversity, inclusion, and respect, and we strive to create a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.

Work Environment

This is a work-from-home role, with occasional in-person meetings and training. You will need to have a private workspace free of distractions and a reliable internet connection with a minimum speed of 25mbps. You will also need to be located within a 90-minute commute of the West Valley City, UT BGCO location.

Why Join arenaflex?

At arenaflex, we are committed to making a positive impact in the world. We believe that our employees are our greatest asset, and we strive to create a work environment that is collaborative, inclusive, and empowering. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates diversity in all its forms. We are committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you!