Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction and Process Improvement in a Fast-Paced Ecommerce Environment

Introduction to arenaflex

arenaflex is revolutionizing the world of ecommerce, bringing together community, shopping, and entertainment in a unique and engaging way. As the largest livestream shopping platform in North America and Europe, we offer a diverse range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and live plants. Our mission is to create an unparalleled customer experience, and we're committed to our values of innovation, community, and customer satisfaction. With a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany, we're a dynamic and forward-thinking company that's always looking for talented individuals to join our team.

About the Role

The Customer Experience team at arenaflex is dedicated to driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that our customers receive the product they ordered as quickly as possible, and if something goes wrong, you'll work tirelessly to make it right. This is a unique opportunity to join a fast-paced and innovative company, where you'll have the chance to make a real impact on our customers' lives.

Key Responsibilities

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

About You

We're looking for a curious and hungry individual who is eager to jumpstart their career in a fast-paced environment. You should have a customer service mentality with a passion for reaching the best possible outcome for our users. If you're a proactive problem-solver with a growth mindset and a willingness to learn new skills, we want to hear from you.

Essential Qualifications

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solver and process-improver.
• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.

Preferred Qualifications

• Knowledge of collectibles is a plus.
• Experience working in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Agent, you'll have access to training and development programs, as well as opportunities to learn from experienced colleagues and mentors. We believe in promoting from within, so if you're looking for a company where you can build a long-term career, we're the perfect fit.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company with a strong focus on community and customer satisfaction. We believe in creating a positive and inclusive work environment, where everyone feels valued and supported. Our company culture is built around our values of innovation, community, and customer satisfaction, and we're always looking for ways to improve and grow.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $24.04/hour to $28.85/hour, as well as benefits such as:

• Flexible time off policy and holiday pay for working company-wide holidays.
• Health insurance options, including medical, dental, and vision.
• Work-from-home support and home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits and monthly allowance for food and wellness.
• Annual allowance towards childcare and lifetime benefit for family planning.
• Retirement benefits, including 401k offering and pension plans.
• Monthly allowance to "dogfood" the app and parental leave.

Conclusion

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we want to hear from you. At arenaflex, we're committed to creating an unparalleled customer experience, and we believe that our employees are the key to our success. Apply now to join our team and start your journey as a Customer Experience Agent.