Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
Fully Rewritten Job Description:
Join arenaflex's Dynamic Team: A World of Possibilities Awaits
Are you ready to embark on a journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, where we're dedicated to providing exceptional travel experiences to our customers while fostering a culture of inclusivity and diversity.
As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll be an integral part of our Corporate Affairs Team within the Government Affairs Division. Your role will be to promote and sell air travel on arenaflex, while also providing top-notch customer service to our valued clients. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you!
Why You'll Love This Job
• This role is a member of the Corporate Affairs Team within the Government Affairs Division, where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• You'll be responsible for promoting and selling air travel on arenaflex, which means you'll have the chance to explore new destinations and experience the world's most extensive global network.
• You'll prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, all while providing exceptional customer service to our valued clients.
• You'll answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, using your excellent communication and problem-solving skills to ensure customer satisfaction.
• You'll communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights, and communicating new rules, policies, and procedures that would affect the customer.
All You'll Need for Success
To excel in this role, you'll need to possess the following qualifications and skills:
• Bachelor's degree in a relevant field or equivalent experience/training
• Proven experience in customer service, sales, or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• 2+ years of experience in customer service, sales, or a related field
• Experience working in a corporate affairs or government affairs environment
• Knowledge of Native SABRE or similar travel management systems
• Ability to demonstrate high levels of initiative, exercise good judgment, and be dependable
Skills, Licenses & Certifications
• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar travel management systems
• Ability to be resourceful and creative at immediate problem resolution
• Satisfactory attendance required
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits and perks that will enhance your career and personal life. These include:
Travel Perks
• Explore the world with your family and friends on more than 6,800 daily flights across our global network
• Enjoy access to 365 destinations and experience the world's most extensive global network
Health Benefits
• Access to health, dental, prescription, and vision benefits on day one
• Virtual doctor visits, flexible spending accounts, and more
Wellness Programs
• Tools, resources, and support to help you be the best version of yourself
• Wellness programs designed to promote physical and mental well-being
401(k) Program
• Available upon hire, with employer contributions to your 401(k) program after one year
Feel Free to Be Yourself at arenaflex
At arenaflex, we're committed to creating an inclusive and diverse work environment that celebrates the unique perspectives and experiences of our team members. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are You Ready to Join Our Team?
If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex today!
Apply Job!
Apply for this job