Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Expertise
At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive business growth. As a Senior Manager, Customer Claims and Insurance, you'll play a critical role in shaping our risk management and insurance strategies, ensuring the seamless execution of claims processes, and fostering strong relationships with our customers. If you're a seasoned risk management professional with a passion for insurance and a knack for leadership, we invite you to join our team and contribute to our mission of making a positive impact on the world.
About arenaflex
arenaflex is a leading provider of freight forwarding, customs brokerage, and trade advisory services, helping companies of all sizes navigate the complexities of global trade. With a strong commitment to customer satisfaction and a passion for innovation, we're dedicated to delivering exceptional results and building long-term relationships with our clients. Our team is comprised of experienced professionals who share a common goal: to make a meaningful difference in the lives of our customers and the communities we serve.
Job Summary
As a Senior Manager, Customer Claims and Insurance, you'll be responsible for managing our global risk profile, insurance renewal functions, and claims processes, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. You'll also oversee the Shipper's Interest program and Declared Value solutions, ensuring that our customers receive the best possible service and support. This is a remote position, open to United States candidates, and requires strong leadership and management skills, as well as expertise in risk management, insurance, and claims.
Key Responsibilities
* Manage the global risk profile, insurance renewal functions, and claims processes, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada.
- Oversee the Shipper's Interest program and Declared Value solutions, ensuring that our customers receive the best possible service and support.
- Manage at least 2 full-time exempt direct reports, providing coaching, skills development, recognition, and rewards, as well as staff productivity and performance management.
- Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs as necessary.
- Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns.
- Manage global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions.
- Manage claims processes with internal department employees and outside claims adjusters and insurers.
- Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate.
- Manage global vendor risk assessment and insurance verification process.
- Manage corporate and international surety bonds.
- Perform various system updates and data loads as required by the business or other supported areas.
- Assess company risk and opportunities, executing action plans to mitigate or capitalize on them.
- Contract reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts.
- Project-related tasks, including new ventures and specialized risk evaluations.
- Communicate effectively with internal and external partners.
Education and Experience Requirements
* Bachelor's degree in risk management, Business, Finance, or related field preferred, and 8 years of relevant experience. In lieu of degree, high school diploma or GED and 10 years of relevant experience.
- Insurance Designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation) Five years (5) of risk management or similar financial field.
- Freight forwarding and customs brokerage experience is preferred.
- Strong proficiency in Microsoft Office products, with strong Excel skills preferred.
- Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail.
- Strong data and analytical skills, including understanding financial data.
- Excellent verbal and written communication skills.
- Prior claims experience in liability and property lines of business.
- Strong management and critical thinking skills.
- Excellent verbal and written communication skills.
- Strong team player.
Preferred Qualifications
* Will also oversee Safety Team that is responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention.
- 24/7 coverage and response.
Work Environment and Company Culture
* This is a remote position, open to United States candidates.
- arenaflex is committed to providing a diverse and inclusive work environment, where all employees feel valued and respected.
- We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Compensation and Benefits
* $82,476.00-$187,788.00 Annually
- Health, vision, and dental insurance
- Retirement plan
- Tuition reimbursement
- Additional pay, premiums, or bonus potential
How to Apply
If you're a motivated and experienced risk management professional with a passion for insurance and leadership, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you! Apply Job!
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to employing and promoting qualified minorities, females, individuals with disabilities, and covered veterans. We're dedicated to creating a diverse and inclusive work environment, where all employees feel valued and respected. Apply for this job