Experienced Customer Support Representative | Fully Remote USA

At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge talent experience platform, powered by video interviewing, assessments, and conversational AI, has hosted over 30 million video interviews and 200 million chat-based candidate engagements for our pioneering customers around the globe. We're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed. As a Customer Support Representative at arenaflex, you'll be the front-line of our experience for interviewing candidates and customers alike. You'll be passionate about providing the best possible customer experience through each interaction and strive to always be improving. If you're a customer-obsessed professional with a positive attitude, excellent communication skills, and a drive to grow within the business, we want to hear from you.

Job Summary:

We're seeking an experienced Customer Support Representative to join our award-winning team. As a key member of our support team, you'll be responsible for providing innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs. You'll be the expert in the arenaflex platform, helping our customers and their candidates understand the value of our technology.

Key Responsibilities:

* Resolve customer and candidate issues via phone, email, and chat, ensuring a positive and encouraging experience for each interaction.

• Complete projects assigned by the support manager, identifying and implementing process improvements to enhance the customer experience.
• Identify, research, and resolve customer issues using the arenaflex system, following up on customer inquiries not immediately resolved.
• Complete call logs and reports, recognizing and documenting trends and issues in customer calls.
• Recommend process improvements and communicate support process and product improvements to leadership.
• Be an expert in the arenaflex platform, helping our customers and their candidates understand the value of our technology.
• Document and manage your cases for each Support interaction you have, recognizing and documenting trends in contacts and ongoing issues.
• Identify and communicate support process and product improvements to leadership.
• Delight each of your contacts with positive and encouraging interactions.

Qualifications:

* Excellent interpersonal communication skills, with the ability to communicate effectively with customers and colleagues.

• Positive attitude and drive to always be improving, with a passion for providing the best possible customer experience.
• Expert reading and writing skills, with the ability to document and manage cases for each Support interaction.
• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems.
• 2+ years experience in a customer service role, with experience in a technical support role a plus.
• Strong problem-solving skills and ability to be resourceful, with experience communicating with customers preferred.
• Experience with Salesforce or another CRM preferred.
• Flexible schedule, with the ability to work nights or weekend hours as required.
• Requires US Citizenship to work in this position.

Additional Information:

arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

What We Offer:

* Competitive starting hourly rate of $18.25

• Opportunity to grow within the business, with a focus on career development and learning
• Flexible schedule, with the ability to work from home
• Collaborative and dynamic work environment, with a focus on customer obsession and innovation
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Access to cutting-edge technology and tools, with opportunities for professional development and growth

How to Apply:

If you're a customer-obsessed professional with a passion for providing the best possible customer experience, we want to hear from you. Apply now to join our award-winning team and be a part of the arenaflex revolution. Apply Now! Apply for this job