Experienced Customer Support Specialist – Remote Customer Service Representative

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our team of over 400 talented individuals, spread across offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, and more, is dedicated to providing the best customer experience possible. As a Customer Support Specialist at arenaflex, you will be an integral part of our team, addressing and resolving customer questions and issues, and working closely with other teams to ensure all necessary tasks are completed on orders.

Job Overview:

As a Customer Support Specialist, you will be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers receive the best possible experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once. You will be working in a fast-paced, dynamic environment, where no two days are the same. Your ability to multitask, prioritize, and maintain a high level of work product in often stressful situations will be essential to your success in this role.

Key Responsibilities:

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong customer service skills and a customer-focused mindset

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe that our employees are our greatest asset. We offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. Some of the benefits include:

• Opportunities for professional development and training
• Mentorship and coaching from experienced team members
• Opportunities for advancement and career growth
• A collaborative and supportive work environment
• A range of benefits and perks, including health, dental, and vision insurance, 401(k), disability insurance, employee assistance program, paid time off, and referral program

Work Environment and Company Culture:

At arenaflex, we pride ourselves on our collaborative and supportive work environment. Our team is dedicated to providing exceptional customer service and working together to achieve our goals. We offer a range of benefits and perks to support our employees' physical and mental well-being, including:

• Flexible work arrangements, including remote work options
• A range of benefits and perks, including health, dental, and vision insurance, 401(k), disability insurance, employee assistance program, paid time off, and referral program
• Opportunities for professional development and training
• Mentorship and coaching from experienced team members
• A collaborative and supportive work environment

Compensation and Benefits:

We offer a competitive salary and a range of benefits and perks to support our employees' physical and mental well-being. Some of the benefits include:

• Pay: $14.00 to $18.00 per hour
• Health, dental, and vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Schedule:

This is a full-time, Monday-to-Friday position. We offer flexible work arrangements, including remote work options, to support our employees' work-life balance.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, through our website. We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from candidates who reflect the diversity of our community. Thank you for considering this opportunity to join our team at arenaflex. We look forward to hearing from you! Apply for this job