Experienced National Customer Operations Manager – Leading Customer Value Creation and Operational Excellence at arenaflex

Introduction to arenaflex

arenaflex is a renowned leader in the beverage industry, dedicated to refreshing the world and making a difference. With a portfolio of over 250 products and some of the most popular brands globally, we are committed to driving innovation, quality, and customer satisfaction. Our purpose is to create a better future for our customers, employees, and the communities we serve. As a growth-oriented organization, we foster a culture of inclusivity, curiosity, empowerment, and agility, where our employees can thrive and grow.

Job Description Summary

The National Customer Operations Manager (NCOM) on the Inspire Account Team at arenaflex plays a pivotal role in configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions. This key position is responsible for driving beverage quality, revenue, and profit for the system while ensuring proper cost management. The NCOM will work closely with the sales team and customers to identify opportunities to enhance quality, service, and productivity across the system.

Key Responsibilities

• Lead customer selling efforts of operational products and services, as well as customer stewardship, to drive business growth and customer satisfaction
• Provide operational subject matter expertise to external customers and internal client groups, including sales, finance, and marketing
• Develop and execute short-term and long-term business operational plans for a portfolio of customers to identify key opportunities for driving beverage quality, cost reduction, category growth, and more
• Create project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, leading internal project team resources and project communication with customers and account teams
• Lead the development of annual business plans for Net Service Expense and Capital for assigned national accounts, ensuring alignment with company goals and objectives
• Identify key drivers of service to create solutions that decrease costs, increase quality, and deliver additional profit to customers and arenaflex

Essential Qualifications

• BS/BA (or equivalent) degree required; MS/MA/MBA (or equivalent) preferred
• Previous experience in face-to-face customer sales or operations roles, calling on senior-level buyers
• 3+ years of customer management experience or customer operational management experience
• 2-4 years of general operations experience
• 2-4 years of project management experience
• Experience working with data, specifically manipulation and analysis

Preferred Qualifications

• Technical capability: able to create operational solutions and utilize system tools to deliver customer value
• Financial acumen: build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolios
• Presentation development and delivery: utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition, both written and verbally
• Influencing: able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
• Strategic thinking: able to create a strategic plan that addresses customer needs while driving company profitability

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a National Customer Operations Manager, you will have access to a range of training and development programs, including leadership development, operational excellence, and industry-specific knowledge. You will also have the opportunity to work with a diverse range of customers and internal stakeholders, developing your skills in communication, influencing, and strategic thinking.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, where our employees are valued and empowered to make a difference. We foster a culture of curiosity, empowerment, inclusivity, and agility, where our employees can thrive and grow. Our office environment is collaborative and supportive, with a range of amenities and benefits to support your well-being and work-life balance.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and access to our iconic and innovative brands.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the National Customer Operations Manager position at arenaflex. With our commitment to growth, innovation, and customer satisfaction, we offer a unique and exciting opportunity to make a difference in the beverage industry. Apply now to join our team and start your journey with arenaflex!