Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home (Nationwide)
Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's team of dedicated professionals who share a single, clear purpose: Bringing our heart to every moment of your health. At arenaflex, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering every team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
About arenaflex
arenaflex is a leading health care company that's dedicated to putting our heart into caring for our colleagues and our communities. With a rich history of innovation and a commitment to excellence, we're proud to offer a wide range of health care services that make a real difference in people's lives.
Job Summary
We're seeking an experienced licensed pharmacy technician to join our team as a Customer Relations Specialist. As a key member of our customer service team, you'll be responsible for responding to customer calls made to our 1-800-SHOP-CVS line in a manner that's reflective of our company's purpose and values. You'll serve as a customer advocate, researching, responding, and interpreting company procedures or policies to delight our valuable pharmacy customers.
Responsibilities
* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that's reflective of our company's purpose and values
- Serve as a customer advocate, researching, responding, and interpreting company procedures or policies to delight our valuable pharmacy customers
- Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
- Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
- Provide customer service that upholds our goals of delivery through the execution of our Heart At Work Behaviors
Key Requirements
* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance
- Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
- 1+ years of experience in a Customer Service environment
- Proficient to advanced PC skills required, including MS Windows-based applications
- Excellent communication and collaboration skills
Preferred Qualifications
* Call Center experience with a focus on excellence in service delivery
- Bilingual Spanish
Education
* Verifiable High School diploma, GED, or equivalent experience
Pay Range
The typical pay range for this role is $17.00 - $31.30 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
Benefits
At arenaflex, we're committed to providing a comprehensive benefits package that supports the health, well-being, and financial security of our team members. Our benefits include:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
How to Apply
If you're a motivated and customer-focused licensed pharmacy technician who's passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records in accordance with all federal, state, and local laws. Apply for this job