Experienced Customer Support Specialist - Advanced Support (Remote)
At arenaflex, we're dedicated to delivering exceptional customer experiences across our Animal Health eCommerce shopping platform. As a key member of our team, you'll play a vital role in driving the incremental growth of our platform, ensuring premium e-commerce processes, and supporting system stability and enhancements. If you're passionate about delivering top-notch support and have a knack for problem-solving, we'd love to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions in the Animal Health industry. Our eCommerce platform is designed to provide a seamless shopping experience for our customers, and we're committed to delivering exceptional support to ensure their success. As a company, we value diversity, inclusivity, and collaboration, and we're dedicated to creating a workplace where our employees can thrive.
Job Summary
As an Experienced Customer Support Specialist - Advanced Support, you'll be responsible for managing the operational functionalities related to the continued growth of online shopping, including forecasting and product allocation. You'll work closely with internal stakeholders, including IT, Master Data, Customer Service, Marketing, Pricing, and GPO teams, to ensure seamless communication and collaboration. Your primary activities will include:
Key Responsibilities
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COMMUNICATION
+ Act as the primary contact for internal stakeholders related to demand and supply related to eCommerce shoppers and products. + Ensure appropriate and adequate communication to internal and external stakeholders. + Liaise between arenaflex's Animal Health organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues. + Support the mitigation of supply risk by analyzing market needs.
MANAGE ECOMMERCE WEBSITE
+ Oversee the e-commerce website and ensure it functions correctly. + Audit the website weekly to ensure products are correct and able to purchase. Work with business leads to resolve issues. + Maintain and upload new product images and information.
INVENTORY
+ Monitor inventory levels for direct only products and identify inventory risks. Conduct root cause analysis. + Responsible for forecasting and order management, coordinating supply of product and related services, and managing inventory. + Identify and resolve supply issues aligning to product forecasting & demand.
REPORTING
+ Responsible for data analysis on customer activity and product demand. Ensure order processing and warehouse SLAs are consistent and orders are managed without disruption. + Deliver against key eCommerce service targets.
PROCESS, QUALITY & COMPLIANCE
+ Manage connectivity and process flow for eCommerce returns, orders, credits, and debits. + Provide audit support to ensure compliance required for RX and restricted products. + Establish work procedures and processes that support the company's and department's standards, procedures, and strategic directives.
ORGANIZATION & PROJECTS
+ Drive decisions on business continuity while leading projects to drive updates and business process. + Lead UAT testing and implementation of process launches, including analyzing KPIs related to project launches.
Qualifications
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Minimum Education Requirement
+ B.S./B.A. required.
Required Experience and Skills
+ Ability to work effectively with department heads. + Strong collaboration and communication skills. + Demonstrated ability to anticipate and solve problems. + Strong business judgment and decision-making ability. + Solid analytical skills for independent problem-solving. + Stakeholder management, teamwork, and collaboration: Adequate skills, applied at various levels, including executive leaders, and across functional areas.
Preferred Experience and Skills
+ SAP/Atlas; Inventory management, order/return processes applications, customer master set up related to customer online shopping access. + Ways of Working: Good and developing understanding of WoW mindsets and behaviors, ability to demonstrate some of them regularly. + Business and Finance acumen: Understand the impact of own area's activities within Supply Chain.
Key Competencies
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Communication Proficiency
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Detailed Oriented
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Self-Driven Committed to Self-Improvement
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Leadership
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Organizational Skills
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Performance Management
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Problem Solving/Analysis
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Technical Capacity
What We Offer
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Competitive Salary Range
+ $68,400.00 - $107,700.00
Bonus Eligibility
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Long-Term Incentive
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Healthcare and Other Insurance Benefits
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Retirement Benefits
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Paid Holidays, Vacation, and Sick Days
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Flexible Work Arrangements
+ Remote work options
Opportunities for Growth and Development
How to Apply
If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.
Accommodations
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Disclaimer
arenaflex does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Apply for this job