Patient Advocate - Evernorth

Must reside in Pennsylvania, Georgia, or Texas to be consider for the position.

Under minimal supervision, this role provides support to patients by coordinating financial and copay assistance programs. You will work closely with billing teams to resolve claim issues and ensure patients receive the financial help they need in a fast-paced environment.

What You’ll Do

• Research, obtain, and coordinate financial assistance and copay programs for specialty and infusion patients.
• Verify insurance coverage and update patient information in the system.
• Communicate financial responsibilities to patients and secure assistance as needed.
• Process financial assistance applications accurately and on time.
• Follow up with patients for new or renewal copay assistance cards.
• Review financial responsibility with patients or family members and arrange payment options.
• Track and monitor approved assistance grants; reapply for funding when necessary.
• Stay current on manufacturer copay assistance programs.
• Work with billing to resolve claim rejections and meet daily shipping deadlines.
• Maintain professionalism, productivity, and courteous communication at all times.
• Perform other duties as assigned.

Skills & Abilities

• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Integrity and professionalism
• Excellent interpersonal skills
• Adaptability and time management
• Problem-solving and conflict resolution

Requirements

• High School Diploma or equivalent (required)
• Customer service experience (preferred)
• 1+ years of healthcare financial assistance or pharmacy billing experience (strongly preferred)
• Knowledge of financial assistance programs and medical terminology (preferred)
• Proficient in Microsoft Office and computer systems
• Self-starter with ability to work independently
• Ability to prioritize and multitask effectively

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.