HR & Office Operations Coordinator

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com.

Summary

The HR & Office Operations Coordinator reports to the HR team and supports the day-to-day operations of Curana Health’s headquarters in Austin while providing essential HR administrative, documentation, and program support. This role delivers Tier 0/Tier 1 HR service support, helps maintain accurate HR data and records, and ensures office operations run smoothly in a primarily remote organization. This position is ideal for someone who is highly organized, detail-oriented, and comfortable balancing operational, administrative, and people-focused work with a high degree of independence. Essential Duties & Responsibilities HR Service Delivery & Administrative Support

• Serve as a Tier 0/Tier 1 HR Help Desk responder by handling intake, resolving common requests, and routing inquiries appropriately.
• Execute routine HR transactions and data entry in Workday; perform spot checks and assist with basic data audits.
• Support HR administrative processes including onboarding logistics, offboarding coordination, document management, and employee records maintenance.
• Assist with policy administration, acknowledgments, and tracking of required documentation.
• Govern HR documentation (SharePoint organization, version control, SOP formatting) and support Compliance360 postings and acknowledgments.
• Surface recurring issues and recommend knowledge base or SOP updates to reduce repeat requests.
• Provide general administrative support to the HR team as needed.

Office & Workplace Operations

• Coordinate visitor logistics, including meeting setup, catering, workspace preparation, and access.
• Maintain cleanliness, organization, and supply levels in shared office and breakroom spaces.
• Submit maintenance requests and coordinate with vendors for facility needs.
• Manage office, shipping, and fulfillment supplies.
• Sort, scan, and route incoming mail; forward time-sensitive or confidential items appropriately.
• Handle outgoing shipments and oversee shipping logistics.
• Oversee secure document shredding and proper disposal of confidential materials.
• Track and reconcile small orders, purchases, and expenses.
• Fulfill and ship approved company materials, including coordinating printing, reviewing drafts for accuracy, and managing delivery timelines.
• Maintain accurate digital and physical records related to office operations.

Fleet & Program Policy Support

• Support administrative and policy aspects of the company fleet program, including maintaining documentation and required acknowledgments.
• Assist with fleet policy updates, communication, and distribution.
• Track training completion, compliance documentation, and program records.
• Support basic reporting and documentation to ensure fleet programs align with policy and compliance requirements.
• Partner with HR and Operations on continuous improvements related to program documentation and processes.

Qualifications

Education and Experience:

• High school diploma or equivalent required; Associate’s degree preferred.
• 1–3 years of experience in HR, office administration, or operational support roles.
• Prior experience supporting HR operations, help desk workflows, or policy/documentation administration preferred.

Knowledge and Skills:

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to work independently in a low-traffic office setting.
• Proficient in using standard office equipment (scanners, printers, copiers, postage meters).
• Comfortable using email, spreadsheets, and basic administrative software.
• Ability to manage multiple tasks and shifting priorities with minimal supervision.
• Comfortable coordinating with external vendors and working with internal stakeholders.
• Familiarity with vehicle or asset tracking systems is a plus.

Physical Demands and Environment:

• Ability to lift packages (up to 25 lbs).
• Frequent standing, walking, and light physical activity.
• Ability to remain calm under stress.
• Must be capable of performing the job functions of this position with or without reasonable accommodation.

Travel:

• Minimal travel; occasional offsite errands or storage unit visits may be required.
• Must have reliable transportation for commuting to the office and occasional local errands.

Other Requirements:

• Maintain an orderly, confidential and safe work environment.
• Adhere to all Company and department policies and procedures.
• Maintain digital and physical records related to office operations.
• Perform other duties as assigned.

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