Experienced Clinical Customer Service Representative – Remote Work Opportunity with arenaflex

At arenaflex, we're dedicated to empowering individuals to live healthier and longer by providing exceptional customer service nationwide for our specialty network programs. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by responding to customers' inquiries and providing information regarding all aspects of the members' association with arenaflex.

About arenaflex

arenaflex is a leading healthcare company that offers innovative solutions to improve the lives of our members. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that's supportive, inclusive, and empowering. As a remote worker, you'll have the flexibility to work from home in a designated work area with company-provided technology equipment.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

As a remote worker, you'll work from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that's free from discrimination and harassment. We welcome applications from qualified individuals with disabilities and disabled veterans.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job