Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Tech Startup – Remote Contract Opportunity

Welcome to arenaflex

At arenaflex, we're on a mission to create a prayer and meditation app that is authentically Christian and Catholic, yet a valuable resource for anyone seeking to deepen their relationship with God. Our goal is to build something truly exceptional, combining the beauty of the Church's spirituality with world-class product and content execution. Since our launch in December 2018, we've been humbled by the incredible growth and traction, with over 15 million downloads and 250,000 5-star reviews. We're backed by some of the best mission-driven investors in the world and are excited to expand our team to help more people grow closer to God.

About the Role

We're seeking an experienced and passionate Customer Support Online Chat Specialist to join our team on a contract basis. As a bilingual specialist, you will provide top-notch support to our users via live chat, addressing their inquiries, and resolving issues in a professional and courteous manner. This is a remote contract role, offering flexibility and the opportunity to work from anywhere in the world. The contract is for 30-40 hours a week for a 4-month period, with the possibility of renewal based on performance.

Key Responsibilities

• Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
• Collect and relay customer feedback to the rest of the arenaflex team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary
• Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy
• Address inquiries, provide information, and resolve issues effectively

Requirements

To be successful in this role, you will need:

• Strong fluency in English and being bilingual in Spanish and/or Portuguese
• Fluency in Polish, German, French, Italian, or Tagalog is a plus
• Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is a strong plus
• Coding knowledge is not required but is a plus
• A minimum of 3 years of experience in Customer Support/Service
• A reliably strong internet connection (at least 10 MB/s) is necessary
• Flexibility to work various shifts, including evenings and weekends, if needed
• Excellent communication skills in both English and the required bilingual language

What We Offer

By joining arenaflex, you'll have the opportunity to:

• Be part of a mission-driven team that's making a real impact on people's lives
• Contribute to the growth and development of a fast-paced startup
• Receive a competitive compensation package
• Enjoy flexibility and autonomy in a remote work environment
• Develop your skills and expertise in customer support and tech

Career Growth and Learning

At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Customer Support Online Chat Specialist, you'll have the opportunity to:

• Learn from experienced professionals in the industry
• Develop your skills in customer support, tech, and communication
• Take on new challenges and responsibilities as the company grows
• Contribute to the development of new projects and initiatives

Our Culture

At arenaflex, we value:

• Passion and enthusiasm for our mission
• Collaboration and teamwork
• Open communication and feedback
• Continuous learning and growth
• Flexibility and adaptability in a fast-paced environment

Compensation and Benefits

We offer a competitive compensation package, including:

• A hourly rate that's competitive with market rates
• Opportunities for professional growth and development
• A flexible and remote work environment
• Access to cutting-edge technology and tools
• A dynamic and supportive team environment

Conclusion

If you're passionate about our mission and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Support Online Chat Specialist at arenaflex, you'll be part of a talented and dedicated team that's committed to helping people grow closer to God. Don't miss out on this chance to join a fast-paced and mission-driven startup that's changing lives. Apply now and take the first step towards an exciting and rewarding career with arenaflex!