Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative communication and entertainment solutions. As an Experienced Fiber Customer Support Analyst, you will play a critical role in helping our customers connect to the digital world by providing top-notch technical support and customer service.
About arenaflex
arenaflex is a dynamic and forward-thinking company that powers and empowers how people live, work, and play by connecting them to what brings them joy. We are a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is passionate about driving innovation, creativity, and impact in the world. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Your Role
As an Experienced Fiber Customer Support Analyst, you will join a tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who are dedicated to customer service excellence with amazing communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Essential Qualifications
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong customer service skills with a focus on resolving customer issues
Preferred Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Knowledge of communication and networking components
- Experience with trouble analysis and report creation
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong customer service skills with a focus on resolving customer issues
- Ability to work in a fast-paced environment with multiple priorities
- Strong technical skills, including knowledge of communication and networking components
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Technical training and certification programs
- Leadership development programs
- Mentorship opportunities
Work Environment and Company Culture
As a remote employee, you will work from home with occasional in-person trainings and meetings. We are committed to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Salary range: $670.00 - $1,774.50 weekly based on a full-time schedule
- Incentive-based position with the potential to earn more
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job