Experienced Customer Care Representative – Front Office Support and Customer Service

At arenaflex, we're not just a company – we're a family. For over a century, we've been refreshing the world with our iconic brands, and we're looking for talented individuals to join our team. As a Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our external and internal customers. If you're passionate about delivering outstanding experiences, working in a fast-paced environment, and growing with a dynamic company, we want to hear from you!

About arenaflex

arenaflex is a family-owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming. We're proud to be a part of the arenaflex family, which has been recognized for its commitment to Honesty, Integrity, Trust, and Respect. Our core values guide everything we do, from developing and growing our team members to serving our customers with excellence.

Join the arenaflex Team

As a Customer Care Representative, you'll be part of the Business Support Services Team, working closely with our sales and service teams to provide top-notch customer service. You'll be responsible for dispatching service and sales calls, answering multi-line telephones, and performing various administrative tasks. If you're a people person with excellent communication skills, we want to hear from you!

Key Responsibilities:

* Answer multi-line phone calls and refer them to the appropriate team member

• Dispatch service and sales calls, page drivers, and answer calls as needed
• Perform administrative tasks, such as logging, processing, and dispatching sales and service calls
• Greet customers and visitors, determine their needs, and direct them to the appropriate person or area
• Process and scan daily checks, process equipment service tickets, and add/remove equipment on customer accounts
• Process walk-in sales, open, sort, and distribute mail, and prepare outgoing mail
• Balance the cash box for invoices created in the front office, process purchase orders, and dispatch orders for warehouses company-wide
• Order office supplies, business cards, and ink for Sales Centers, and order and distribute uniforms
• Prepare donations according to donation procedure, tell sell for Armada coffee business, and backup for vault teller
• Perform administrative tasks for other departments, communicate with co-workers, management, and others in a courteous and professional manner

Essential Qualifications:

* High School Diploma or GED

• At least one year of experience in a customer service position or combination of education and experience providing the required skill and knowledge for successful performance
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, multitask, and adapt to change
• Ability to maintain confidentiality and handle sensitive information
• Honesty, integrity, trust, and respect for all customers and team members

Preferred Qualifications:

* Experience working in a front office or customer service environment

• Knowledge of arenaflex products and services
• Ability to work a flexible schedule, including evenings and weekends
• Basic computer skills, including Microsoft Office and email

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment, multitask, and adapt to change
• Ability to maintain confidentiality and handle sensitive information
• Honesty, integrity, trust, and respect for all customers and team members
• Ability to work independently and as part of a team
• Basic computer skills, including Microsoft Office and email
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program, including New Hire Orientation, Company's Inter-Active Safety Training, and Annual Diversity and Harassment Training

• Opportunities for career growth and advancement within the company
• Access to ongoing training and development programs to enhance your skills and knowledge
• A dynamic and supportive work environment that encourages collaboration and teamwork

Work Environment and Company Culture:

* Work in a fast-paced, dynamic environment with a team of dedicated professionals

• Collaborate with colleagues to achieve common goals and provide exceptional customer service
• Enjoy a comprehensive benefits package, including hourly pay, robust benefits, and product discounts
• Participate in arenaflex's commitment to Honesty, Integrity, Trust, and Respect, and contribute to a positive and inclusive work environment

Compensation, Perks, and Benefits:

* Hourly pay: $17.00 per hour

• Robust benefits package, including 100% paid employee health, dental, and vision options
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Much more!

How to Apply:

If you're passionate about delivering exceptional customer service and working in a dynamic environment, we want to hear from you! Apply today by submitting your resume and cover letter to [insert contact information]. We can't wait to welcome you to the arenaflex team!

Equal Opportunity/Affirmative Action Employer:

arenaflex is an Equal Opportunity/Affirmative Action Employer, requiring pre-employment drug testing for all applicable positions and adhering to an Alcohol and Drug-Free Workplace. Apply for this job